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Vista keeps freezing :( RRS feed

  • Question

  • I am running Windows Vista on my Gateway laptop and recently have been having problems. My computer freezes within 10 - 30 minutes or so (time varies) after I log on. Ctrl+Alt+Delete doesn't work... it just freezes. It doesn't matter if I log in and don't even touch the keyboard/mouse, or if I am browsing something via Firefox... it just freezes. Today, it even froze at the log in screen. I turned the comp on after it froze... left for 5-10 minutes... came back to the log in screen and the computer was frozen

    I tried a whole bunch of stuff. My virus protector Avast found some trojans but that didnt help.. I used another virus finder and it found something but i'm pretty sure it got rid of it (?) and I've used CWShredder and the Hijackthis file gave me this output:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:15:53 PM, on 7/11/2007
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\AIM6\aim6.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe
    O23 - Service: Windows Maintenance Monitor (wmoisvc) - Unknown owner - C:\Windows\winrss.exe

    --
    End of file - 5695 bytes

    So everything here looks fine I believe.

    I've also ran ad-aware and uninstalled a bunch of programs.. and now the newest programs I downloaded are month away since this problem started, so I doubt I have any programs causing this problem. And I tried windows update only after the problem has occurred. So I am kind of stuck here. Right now I am using Safe Mode with Networking which seems to work fine.

    I feel that this could of happened because of the Windows Updates. I did some updates on 7/10 which caused errors in downloading more updates and that I believe was the moment that my comp started to freeze. With the brief 5-10 (sometimes time < 1) that I have in regular mode, I went to Windows Update to see if that would help and theres a Media Center update that wouldn't let me update. Instead, I received the error code of 80073712. Spending a long time researching this code, the answers that microsoft provided (i.e Storedirty) do not help fix this problem (no registry is there..). The only thing others said to work is to reinstall Vista. But I cant do that! I have gigs and gigs worth of material that I have not transferred over to CD that would need at least 20minutes per CD to copy over but I can't do that since I only have around 5 minutes before a comp freeze.

    So now all in all I think that the Update has caused the problem... although I am still not sure.

    I would love some help and would appreciate any help given to me by anyone.
    Monday, July 16, 2007 5:17 AM

Answers

  • going into msconfig (just type it in start search) disable start up iteams and non microsoft services. the reason this is a suggestion because it freezes in normal mode not safe mode and the difference in safe mode to normal is start up items, services, and non plug and play drivers (suggestion to never touch unless you have an OS CD)
    Monday, July 16, 2007 6:36 PM

All replies

  • ok you more or less afraid of reinstalling vista becuase of suff you have... if you did a customer/clean install with out formating files would be their. but no programs would be their ex. office, firefox, etc... so if im taken this woung just say so. and as per that error did you try http://support.microsoft.com/kb/KB931712?
    Monday, July 16, 2007 2:07 PM
  • I am just a little weary of doing any kind of clean install because of the risk of losing any sort of data. And yes, I have tried that Microsoft fix, but it does not work and apparently doesn't work for many many people.
    Monday, July 16, 2007 3:35 PM
  • dop you have another comp, you could tansfer that way, i understand the risk but files would be in windows.old. have you tried an sfc scan?
    Monday, July 16, 2007 4:24 PM
  • I have another computer. But how can I transfer 50 gigs worth of information easily from one comp to the next?

    I am not exactly sure what a sfc scan is or how to work one.


    Monday, July 16, 2007 5:11 PM
  • how to do an sfc scan

    windows pearl>allprograms>accessoires>command prompt (right click and runt as admin)

    Command: sfc /scannow

      have you tried a clean boot in normal mode, and if your unsure of using over comp don't worry about it, do you have an external HD?
    Monday, July 16, 2007 5:16 PM
  • I am running the sfc scan now. I am doing it in Safe mode because I don't want it to freeze half way in normal. Is that okay? Or does it have to be ran in normal mode.

    And unfortunately I do not have an external HD. And what do you mean by a clean boot in normal mode?
    Monday, July 16, 2007 6:33 PM
  • going into msconfig (just type it in start search) disable start up iteams and non microsoft services. the reason this is a suggestion because it freezes in normal mode not safe mode and the difference in safe mode to normal is start up items, services, and non plug and play drivers (suggestion to never touch unless you have an OS CD)
    Monday, July 16, 2007 6:36 PM
  • Well I ran the scan in Safe mode so far and this is what I got:

    "Windows Resource Protection found corrupt files but was unable to fix them."
    "Details are included in the CBS.Log windir\Logs\CBS\CBS.log."

    The log... which seems to be pages and pages long... I am not sure how to disect.

    I will try the msconfig, but which ones do I disable? Aren't there some Microsoft startup services that could be very harmful to disable? The weird thing was that one time it froze at the sign in screen... before any programs could be loaded up.
    Monday, July 16, 2007 6:58 PM
  • only start up items to be worried about are wireless. but that if you can connect in safe mode with net, no issues. use hide microsoft in services
    Monday, July 16, 2007 7:00 PM
  • Okay so I checked Hide all microsoft services and these are the only ones that I've left:

    Windows Maintenance Monitor
    SigmaTel Audio Service
    Intel Matrix Storage Event

    Let's see how this pans out. Are those okay to leave checked?
    Monday, July 16, 2007 7:25 PM
  • 10 minutes in and so far so good. I really hope it stays this way.

    What is this "Windows Maintenance Monitor" that I left checked? It still remained in the visible field after I checked "Hide all Microsoft Services," and it was seen in my hijack this log:

    O23 - Service: Windows Maintenance Monitor (wmoisvc) - Unknown owner - C:\Windows\winrss.exe
     
    Trying to find this on google, I can't seem to find anything on it. It looks like it seems to disguise itself as a Microsoft product? Is it harmful?
    Monday, July 16, 2007 7:51 PM
  • try it out for about an hour than use proccess of elimition to find which start up item or service it is, it sounds like somthing for power management
    Monday, July 16, 2007 7:53 PM
  • Now I've been an hour or so in without freezing and I am very surprised and happy Smile The most I believe it has gone without freezing was maybe 40 minutes once (with the average being 5-10 minutes). I'm gonna head off to work and I will be back in 6 hours or so. I'll be leaving the computer on and I still hope it doesn't freeze. That would be amazing.

    Do you have any idea of what the Windows Maintenance Monitor is? It seems so... fake.
    Monday, July 16, 2007 8:43 PM
  • Well I just came back from work and I see that my comp froze at 5:43 PM (EST) Sad So I think I am going to try do disable the Windows Maintenance Monitor and see how things go.
    Tuesday, July 17, 2007 2:16 AM
  • allright, best of luck.
    Tuesday, July 17, 2007 3:03 PM
  • Well OutOfMyMind thank you so so much. I didn't disable the Windows Maintenance Monitor thing, but after it froze yesterday all I did was restart and it has been good since yesterday.Even left it on during work and everything is great so far. I am still unable to do Windows Updates but thats alright. So again, after struggling to find any answer for days I really appreciate that you were able to help me. You prove how one individual can have a very positive impact on another person by doing a good deed. Keep it up! And if you need anything from me, let me know.

    Sincerely,

    MicroHelp87
    Wednesday, July 18, 2007 2:56 AM
  • you need to do one more thing dude... go into windows defender, tools than software explorer and take everyting out of start up that you turned off... best wish's dude and thnxs for your comment
    Wednesday, July 18, 2007 3:16 AM
  • I have this problem as well. Even in Safe Mode, and I don't get the time to get to Control panel etc and turn everything off, befire it freeze. Anyone have any ideas what to do ? I have dual boot with XP as well, is there anything i can change to my Vista installation via any files etc?
    Tuesday, July 24, 2007 1:29 PM
  • try doing a sfc /scannow in safe mode with command prompt. has this every worked?  what happened when you first noticed? im done for now hopefully you read this.
    Tuesday, July 24, 2007 4:54 PM
  • Thank you again OutOFMyMind, everything seems to be working fine.

    I believe it was my Avast Antivirus that caused the problem after the update.
    Thursday, August 23, 2007 5:47 AM
  •  

    the only thing i can do with my Vista is

     

    CTRL+ALT+DEL, go to performance, resource monitor, performance monitor help, then click the hyperlink.  thats what i have to do to get on the net, and thats all i can do!!

    Thursday, August 23, 2007 8:46 AM
  •  

    hmm, con u do new task. if so try cmd, msconfig and other commands. same thing in safe mode with networking? how is the response time in preformance moniter? can you see the desktop or is it just a black screen?
    Friday, August 24, 2007 4:27 AM
  • Heya, I think I am experiencing a similar prob. Im running XP Home Edition - have the following error:

    7/8/2007 12:42 AM Application Error Faulting application iexplore.exe, version 7.0.6000.16473, faulting module wrs.dll, version 1.0.0.1168, fault address 0x0001bad0.&#x000d;&#x000a;
    My laptop is starting up heaps slow, im holding the power button to turn it off and if it starts up (eventually) when i use the net, explorer freezes up and crashes. Is this the same prob you have? So do I follow how you fixed your PC?

    Thanks ... sorry, if im totally off track. Michelle

    Sunday, August 26, 2007 12:50 AM
  • hello mate, read your comments and thought that your a person in the know. hoping you can help. i have windows vista home premanium with a dell 9200 desk top, from new its always frozen, ive tryed pc doctors and spy ware software but no joy. ive been told its a problem with vista its self but surely theres a solution? can you help?

     

    Monday, August 27, 2007 3:02 AM
  • Having similar problem on leenovo new laptop with norton internet security 2007 but it only happen at night. Daytime is ok. Do you have antivirus or internet security installed in your PC ?

    Tuesday, August 28, 2007 4:14 PM
  • Yep, trend pc cillin, sounds like this is the prob. Are you running XP or Vista?

    I just noticed that Windows Maintenance Monitor has worked for others, have you tried thar?

    Im going to give it a go, good luck.

     

    Tuesday, August 28, 2007 5:22 PM
  •  

    Hi Microhelp87,

     

    I have the same problem as you after running sfc /scannow and get exactly the same result as you do ie

     

    "Windows Resource Protection found corrupt files but was unable to fix them."
    "Details are included in the CBS.Log windir\Logs\CBS\CBS.log."

    But the log file is massive and is not easily translated as to what exactly - is corrupted within it. Did you get a fix for this or has anyone got a clue how to resolve this issue that sfc throws up as an error ? 

     

    Regards,

     

    Richard

    Thursday, September 6, 2007 12:52 PM
  •  

    I get the same error code when I run Windows Update.  My Vista 64 bit will no longer run Windows Update.
    Monday, September 10, 2007 4:19 PM
  • I have got same problem after running Windows Update on 08/21/07. Nothing new installed after last update and system runs fine except for Windows Update. I have got Vista Ultimate (32bit).

     

    I think this is definitely a Microsoft problem that they are not yet admitting.

    Thursday, September 13, 2007 3:48 AM
  • So, does anyone actually read the whole thread before posting a question that might have already been answered?
    Thursday, January 24, 2008 2:53 AM
  • Can u resore to a Point in were this did not occur ??

    or this from a fresh install ....

     

    this may be helpfull

    can fresh install , restore or repair

    download and burn iso image (i use nero for this)

     

    place in dvd drive reboot computer and enter bios (pressing f12 and change boot sequence to dvd drive )

     

     

    Hope this helps

     

     

    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

    Tuesday, November 11, 2008 8:26 PM

  • Hi There.. I was having exactly the same problems as you for many months and couldn’t explain it. I thought it was the cpu failing or maybe the power supply after I tried many other things like reg cure to clean out the registry.. using check disk utility and other programs as I thought the hard drive was about to die. I tried changing the ram, testing the ram... doing intensive spyware and virus testing.

    I checked just about everything as I was sure the programs I was running were okay.. what was I sure of this??? I don’t know but I didn’t see there being any problems as I thought they would all have been extensively tested etc before being released to the public.

    I got sick of it and couldn’t use my PC when I wanted to so I started shutting down different services in task manager and guess what. Every time I shut down diskeeper the freezing would stop and never started again until I rebooted the PC and diskeeper started back up!

    THIS IS THE CULPRIT ->
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

    Now I’m very disso pointed as I thought it was a great program and haven’t found any other defragmenter program to replace or rival it.. It couldn’t just be an error that occurred during installation or a conflict with another program or service that’s running; all I know is that based on the info you provided and my own experiences that disabling the DkService.exe will stop it freezing up. Please let me know after you try to confirm.

    Good Luck

    JD


    www.logiccomputerservices.co.uk

    PC repairs in Falkirk


    • Proposed as answer by cigol Monday, April 20, 2009 7:36 PM
    Monday, April 20, 2009 7:36 PM
  • I have a similar problem. I have Vista on a Samsung R510 laptop and recently it keeps freezing every 2-30 mins.
    I've tried restore but it doesn't help. When I start it in Safe Mode Withe Networking, I can't connect to the web.

    I'm running Norton 360 and no scans are showing up anything. I only download trustworthy software.

    Does anyone have any ideas?

    Kevboy73
    Thursday, September 17, 2009 12:22 AM
  • Has anyone found a fix for this problem?  I have tried everything listed here and none of this has fixed it.  Luckily I will need a new laptop but that's not "do-able" quite yet lol.  This is very aggitating; I see now new computers come with windows 7 - heaven help us that it's better than Vista...I've always hated vista, but if you want to downgrade - you gotta pay for it!  Anyway, just wondering...since this post started in 2007 and there are now some from 2009, has anyone tried something that has worked?
    Tuesday, October 20, 2009 8:04 PM