locked
Unable to change the TIF disk space limit for a specific user RRS feed

  • Question

  • I helped several users with moving their Temporary Internet Files (TIF) folder to a non system disk with plenty of space.  The process is rather simple.  Create an empty folder on the target disk and use the [ Move Files ] option of Windows Setting / Internet Options / Browsing History [ Settings ] to move the folder.  After logging off and on again, the users' new TIF folder is active on the new disk and the old one can be deleted.

    However, for one of the users this seems to be impossible.  In the Browsing History part, the "Disk space to use" value reads 0 and the "Current location" is blank, as well before as after the move.

    The registry settings look OK to me.

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders points to the correct location and when specifying shell:cache in File Explorer I end up in the correct folder.

    Both HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\Content
    and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Content
    have a CacheLimit set to 337920 (decimal) but the Browsing History settings in the Internet Options remain zero and blank.

    Suspecting a corrupted file in the TIF, I also tried first deleting the contents of the current TIF after the user was logged out.  But after logging in again, the situation was the same.  Disk space remaining 0 and location blank, registry values OK.

    The only option left seems to be to create a new user profile.  But maybe someone else has an idea?
    Friday, August 2, 2019 7:28 AM

All replies

  • Hello,

    To begin, I suggest you to verify (and correct) user permissions :

    • On the registry keys under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\
    • On the TIF folder

    Please make sure the user as at least Read permissions on the registry keys, and Modify permissions on the TIF folder (and subfolders)


    Cordialement,

    Sylvain (MCP, MCTS Windows Server 2008 R2 Server Virtualization, MCTS Exchange 2010)

    Blog : http://sylvaincoudeville.fr

    Friday, August 2, 2019 7:32 AM
  • The user can read and modify the registry values (he's the second person with admin rights on the system).

    For what concerns the TIF folder, the access is 'modify' for all authenticated users.  Only the 'full control' option is not set.

    Friday, August 2, 2019 10:38 AM
  • Hum... seems the user profile is corrupted or other values in registry may overlap this settings... I think deleting and recreate the user profil could be the best option!

    Cordialement,

    Sylvain (MCP, MCTS Windows Server 2008 R2 Server Virtualization, MCTS Exchange 2010)

    Blog : http://sylvaincoudeville.fr

    Friday, August 2, 2019 10:55 AM
  • Any chance of finding an entry in a log file somewhere which could clarify the error condition?

    I'll play it safe in the meanwhile and create a new profile.

    Merci Sylvain

    Friday, August 2, 2019 12:51 PM
  • The problem with an issue on a single user is you could spend more time to troubleshoot that fix the problem.

    The issue you describe shows that IE cannot display the current TIF folder name.

    This could be due to :

    • IE itself
    • A registry access which is incorrect
    • An old policy (ie GPO) which has written something in the registry in (HKCU\Software\Policies...)
    • An incorrect file into the TIF folder ?

    Maybe you could use ProcessMonitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) to find out was is done by iexplore.exe ?


    Cordialement,

    Sylvain (MCP, MCTS Windows Server 2008 R2 Server Virtualization, MCTS Exchange 2010)

    Blog : http://sylvaincoudeville.fr

    Friday, August 2, 2019 12:58 PM