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Constantly getting WHEA_UNCORRECTABLE_ERROR RRS feed

  • Question

  • Hey there. I just got a new computer, and are having issues with a lot of BSOD. It mainly happens when the PC is under stress, but it occationally occurs when browsing etc. 

    Here is the most recent dump file:

    https://www.dropbox.com/s/sleqo1hozmtz6g7/082513-18781-01.dmp

    My system:

    Summary
    Operating System
    Windows 8 64-bit
    CPU
    Intel Core i7 4770K @ 3.50GHz 33 °C
    Haswell 22nm Technology
    RAM
    16.0GB Dual-Channel DDR3 @ 800MHz (9-9-9-24)
    Motherboard
    ASUSTeK COMPUTER INC. Z87-DELUXE (SOCKET 1150) 28 °C
    Graphics
    BenQ EW2730 (1920x1080@60Hz)
    3072MB NVIDIA GeForce GTX 780 (ZOTAC International) 39 °C
    3072MB NVIDIA GeForce GTX 780 (ZOTAC International) 35 °C
    ForceWare version: 320.11
    SLI Enabled
    Hard Drives
    224GB KINGSTON SH103S3240G (SSD) 25 °C
    Optical Drives
    TSSTcorp CDDVDW SH-224DB
    Audio
    NVIDIA High Definition Audio

    WhoCrashed report:

    On Mon 8/26/2013 15:57:56 GMT your computer crashed
    crash dump file: C:\windows\Minidump\082613-18687-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x2D965)
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800F8E3028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

    I have tried running a stress test on the computer (Prime 95). After a maximum of 5 minutes, the computer will crash. CPU temperature never goes above 72 degrees C during stress test and motherboard temperature stays at 28 degrees. Any suggestions to what I can do to fix or find the cause to the crashes?


    • Edited by winnt32 exe Monday, August 26, 2013 4:41 PM
    Monday, August 26, 2013 4:39 PM

Answers

  • You get a L0 Cache issue:

    ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa80109f9028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: f ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre STACK_TEXT: nt!KeBugCheckEx hal!HalBugCheckSystem nt!WheaReportHwError hal!HalpMcaReportError hal!HalpMceHandlerCore hal!HalpMceHandler hal!HalpMceHandlerWithRendezvous hal!HalHandleMcheck nt!KxMcheckAbort nt!KiMcheckAbort dxgmms1!DXGAUTOPUSHLOCK::AcquireShared FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    ===============================================================================
    Common Platform Error Record
    -------------------------------------------------------------------------------
    Record Id     : 01ce9f820d4e9fec
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/25/2013 0:42:49 (UTC)
    Flags         : 0x00000000

    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f90a8
    Section       @ fffffa80109f9180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal

    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004

    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f90f0
    Section       @ fffffa80109f9240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal

    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0  @ fffffa80109f9240

    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f9138
    Section       @ fffffa80109f92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal

    Error         : DCACHEL0_WR_ERR

    BiosVersion = 1007 BiosReleaseDate = 05/17/2013 BaseBoardManufacturer = ASUSTeK COMPUTER INC. BaseBoardProduct = Z87-DELUXE


    Update the BIOS/UEFI to version 1205 and look of this fixes it.

    Z87-DELUXE BIOS 1205
    1.Improve system stability.
    2.Fix XMP button issue
    3.Revise help string for the German Language.

    If not, RMA the cpu.


    "A programmer is just a tool which converts caffeine into code"


    Monday, August 26, 2013 6:56 PM
    Answerer
  • It seems like the BIOS version was the problem. After updating, i didn't have a crash during the stress test for an hour. Since it normally took 1-2 minutes, I assume the problem is fixed. Thank you both for your assistance!
    • Marked as answer by Niki Han Tuesday, September 10, 2013 3:36 AM
    Monday, August 26, 2013 8:44 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    Monday, August 26, 2013 5:56 PM
  • You get a L0 Cache issue:

    ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa80109f9028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: f ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre STACK_TEXT: nt!KeBugCheckEx hal!HalBugCheckSystem nt!WheaReportHwError hal!HalpMcaReportError hal!HalpMceHandlerCore hal!HalpMceHandler hal!HalpMceHandlerWithRendezvous hal!HalHandleMcheck nt!KxMcheckAbort nt!KiMcheckAbort dxgmms1!DXGAUTOPUSHLOCK::AcquireShared FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    ===============================================================================
    Common Platform Error Record
    -------------------------------------------------------------------------------
    Record Id     : 01ce9f820d4e9fec
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/25/2013 0:42:49 (UTC)
    Flags         : 0x00000000

    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f90a8
    Section       @ fffffa80109f9180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal

    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004

    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f90f0
    Section       @ fffffa80109f9240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal

    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0  @ fffffa80109f9240

    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80109f9138
    Section       @ fffffa80109f92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal

    Error         : DCACHEL0_WR_ERR

    BiosVersion = 1007 BiosReleaseDate = 05/17/2013 BaseBoardManufacturer = ASUSTeK COMPUTER INC. BaseBoardProduct = Z87-DELUXE


    Update the BIOS/UEFI to version 1205 and look of this fixes it.

    Z87-DELUXE BIOS 1205
    1.Improve system stability.
    2.Fix XMP button issue
    3.Revise help string for the German Language.

    If not, RMA the cpu.


    "A programmer is just a tool which converts caffeine into code"


    Monday, August 26, 2013 6:56 PM
    Answerer
  • It seems like the BIOS version was the problem. After updating, i didn't have a crash during the stress test for an hour. Since it normally took 1-2 minutes, I assume the problem is fixed. Thank you both for your assistance!
    • Marked as answer by Niki Han Tuesday, September 10, 2013 3:36 AM
    Monday, August 26, 2013 8:44 PM
  • It seems like the BIOS version was the problem. After updating, i didn't have a crash during the stress test for an hour.

    Nice to hear this :)

    @Zz

    Please don't always mark your own replies as answer if they are not the real answer. It was helpful so I voted for it, but didn't answered it.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, August 27, 2013 4:57 AM
    Answerer