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Cannot Activate Software - No Way to Contact MS RRS feed

  • Question

  • I still have a copy of MS Project 2003 which does what I need, so no reason to upgrade. However, I have a new computer and the Activation Wizard says I have used my license key too many times, so no activation. If I select activating by phone it says this is no longer supported, so no telephone number to call either. Result, I have software (that I thought I bought a perpetual license to) that is not really usable, or will stop being usable after a certain number of times. Does anyone know how I can contact Microsoft to get a key code for my software?
    Wednesday, May 14, 2014 5:31 PM

Answers

  • Hi GraphicShadow

    I completely understand your point but I would say it would be worthwhile to upgrade to latest software for one basic reason i.e. security patches and updates, i wouldn't want to run any software on my machine which makes me vulnerable and may cost more than what i would save by not upgrading

    Apart from that it would also be a good idea to make use of the new features and functions that may help you do your work more efficiently with the newer version

    On other note since the support has ended, hence even if you are able to get to the support folks, my guess would be it will be a paid support and might cost you more than or equal to what you would pay for upgrading your existing version     


    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

    Friday, May 16, 2014 2:35 PM
    Moderator

All replies

  • Since office & Project 2003 support has ended, not sure how much of help will you get, 

    Use the link on the right of the page (http://support.microsoft.com/ph/2525?sid=320) to connect with support by email online or by phone and they might be able to help


    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com


    Wednesday, May 14, 2014 5:45 PM
    Moderator
  • Thank you for trying, but the answer is - not much help at all. The screen you linked me to has a button in the upper right corner that says: 

    Get Help Now

    Contact a support professional by E-mail, Online, or Phone

    Its a trick. You cannot do any of those things. Click the button and it takes you back through the same pages I went through before, which links you to this forum as the ONLY option for help.

    I get that at some point Microsoft has to end support for a product. But to take your right to use it away from you by simply making themselves unreachable does not seem to me to be a very good business practice. If they want to end support than they should set up an activation key process that provides a permanent activation, thus ending the need for people to go through this process, and ending this little mess that gets people aggravated with them.

    Wednesday, May 14, 2014 7:19 PM
  • I don't know if the fixes listed in the following support article may help.

    http://support.microsoft.com/kb/903275/en-us

    Friday, May 16, 2014 1:43 PM
    Moderator
  • Hi GraphicShadow

    I completely understand your point but I would say it would be worthwhile to upgrade to latest software for one basic reason i.e. security patches and updates, i wouldn't want to run any software on my machine which makes me vulnerable and may cost more than what i would save by not upgrading

    Apart from that it would also be a good idea to make use of the new features and functions that may help you do your work more efficiently with the newer version

    On other note since the support has ended, hence even if you are able to get to the support folks, my guess would be it will be a paid support and might cost you more than or equal to what you would pay for upgrading your existing version     


    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

    Friday, May 16, 2014 2:35 PM
    Moderator
  • Thanks everyone for the insights. I get the part about upgrading, but it is clear a perpetual license is really not. I suppose all things "get old" and need to be replaced, including me at some point. Thanks again!
    Sunday, June 15, 2014 2:06 PM