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Security monthly quality updates failing with error code 800F0831 RRS feed

  • Question

  • On a Server 2012 R2 all the Security monthly updates have been failing to install since October 2016!

    The Security only updates do install and so does Security update for IE.

    I have tried downloading the updates and running locally to no avail.

    This is happening on a few 2012 R2 Servers. I tried deleting Software Distribution folder and re-running Windows update to no avail.

    I have checked the CBS.log for CBS_E_STORE_CORRUPTION and tried manually installing the KB it was referring to. This failed as well.

    Thursday, May 10, 2018 11:26 AM

Answers

  • Hi, sorry for the delay.

    I got this resolved with submitting the case to MS Support.

    The problem ended up being a failed patch that was a prerequisite to another patch.

    The fix involved:

    1. delete the CBS logs (just to make it easier to find error)
    2. Run windows update
    3. check CBS logs for errors

    There was issue with encryption and a missing/corrupted patch

    These were the commands to fix mine:

    net stop cryptsvc
    Ren %systemroot%\system32\catroot2 catroot2.bak
    net start cryptsvc

    expand -f:* windows8.1-kb3192392-x64_2438d75e9a0f6e38e61f992e70c832bc706a2b27.msu c:\temp

    dism /online /remove-package /packagepath:"Windows8.1-KB3192392-x64.cab"

    dism /online /add-package /packagepath:"c:\temp\Windows8.1-KB3192392-x64.cab"

    • Marked as answer by techophil Thursday, August 23, 2018 5:03 AM
    Saturday, August 18, 2018 3:26 AM

All replies

  • Hi techophil, this issue is a little complicated. Firstly, you can reset the Windows Update, download and run this reset scenario https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc. Then, restart the computer and use DISM tool to repair, type the following command at a command prompt(Admin):
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth

    Here is a link for your reference https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image. If the issue is still existing after take above steps, could you please share the complete CBS.log via OneDrive?

    -------------------------------------------------

    Please remember to mark the replies as answers if they help.




    Friday, May 11, 2018 9:36 AM
  • Hi, sorry for the delay.

    I got this resolved with submitting the case to MS Support.

    The problem ended up being a failed patch that was a prerequisite to another patch.

    The fix involved:

    1. delete the CBS logs (just to make it easier to find error)
    2. Run windows update
    3. check CBS logs for errors

    There was issue with encryption and a missing/corrupted patch

    These were the commands to fix mine:

    net stop cryptsvc
    Ren %systemroot%\system32\catroot2 catroot2.bak
    net start cryptsvc

    expand -f:* windows8.1-kb3192392-x64_2438d75e9a0f6e38e61f992e70c832bc706a2b27.msu c:\temp

    dism /online /remove-package /packagepath:"Windows8.1-KB3192392-x64.cab"

    dism /online /add-package /packagepath:"c:\temp\Windows8.1-KB3192392-x64.cab"

    • Marked as answer by techophil Thursday, August 23, 2018 5:03 AM
    Saturday, August 18, 2018 3:26 AM