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Random Blue Screen - Windows 7 x64 RRS feed

  • Question

  • Just purchased a new PC with Windows 7 Professional 64 bit and it randomly crashed.  I wouldnt mind but it happen 4 / 5 times a day and very random.  I can be processing nothing but all of sudden blue screen.

     

    Please help

    Tuesday, June 14, 2011 2:26 PM

Answers

  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Wednesday, June 29, 2011 9:40 AM
    Thursday, June 16, 2011 9:24 AM

All replies

  • Just a thought, have you try running memtest or windows memory diagnostic?
    Tuesday, June 14, 2011 4:39 PM
    Answerer
  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Wednesday, June 29, 2011 9:40 AM
    Thursday, June 16, 2011 9:24 AM
  • Hello,

    use Microsoft Skydrive to upload dump files (c:\windows\minidumps) and post a link here.

    You can contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
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    Microsoft Certified Technology Specialist: Windows 7, Configuring
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    Thursday, June 16, 2011 9:37 AM