computer screen blank RRS feed

  • Question

  • I can start my laptop, enter my password. When the screen changes I am on the internet, but there is no desktop, no start button, no icons. The screen is just blue. Can you help
    Saturday, February 24, 2018 9:48 PM

All replies

  • Reboot the computer into safe mode:

    Safe mode can be used in several forms:

    safe mode alone

    safe mode with command prompt

    safe mode with networking

    Some features are modified and some features do not work while in safe mode.

    Using safe mode allows the greatest computer stability.

    In safe mode with command prompt type or copy and paste:
    sfc /scannow

    Report the results into the thread

    type:  chkdsk /x /f /r

    This may take many hours so plan to run overnight

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type:  Y

    Use the information in this link to find the chkdsk report in the event viewer.  Copy and paste the report > notepad > save to the desktop > psot the report into the thread.

    To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.


    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.


    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    Sunday, February 25, 2018 2:30 AM
  • Hi,

    Please check if there is any event created in System and Application of Event Viewer.

    Please try to boot into safe mode to see if the issue still occur.

    Here are steps to enter safe mode.

    1. Just before the Windows 7 splash screen shown above appears, press the F8 key to enter Advanced Boot Options.

    2. Using the arrow keys on your keyboard, highlight the Safe Mode and press Enter.

    If you could boot into safe mode, please try to use the System File Checker tool (SFC.exe) to check system files and recovery corrupted files, here are steps:

    1. Open Command Prompt (as administrator).

    2. Type sfc /scannow, and then press Enter.

    Please try to use clean boot to avoid third party conflict.

    Here is a link for your reference.

    How to perform a clean boot in Windows:


    In addition, please check for and install any available updates. (Type Check for updates in search box , then select Check for updates. )

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Tuesday, February 27, 2018 9:53 AM
    Monday, February 26, 2018 7:52 AM


    How’s everything going? Please feel free to give me any update.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, February 28, 2018 8:55 AM


    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, March 2, 2018 7:52 AM