Socket error RRS feed

  • Question

  • I have a Windows XP SP3 PC that was infected with spyware and now it can't get a DHCP address or get on the internet if I assign a static IP address.  If I try to telnet to port 53 (DNS) I receive an error "A socket operation encountered a dead network".  I have tried to rebuild the tcp/ip stack by using the "Netsh winsock reset" but that doesn't solve the issue.

    We have run all of the anti-spyware software I can think of but still the connection isn't working properly.  Any suggestions??  Thanks for your help.

    Thursday, October 27, 2011 12:29 AM

All replies

  • if the system was working fine few days ago why don't you try system restore.
    Regards, h9ck3r.
    Thursday, October 27, 2011 6:14 AM
  • We did try the system restore option and it fails to complete.  Thanks for the suggestion.

    Thursday, October 27, 2011 2:34 PM
  • Update, we were able to solve this problem by running the System File Checker.

    sfc /scannow

    Thursday, October 27, 2011 4:13 PM