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Excel crashing on file close RRS feed

  • Question

  • Hi,

    I am having ongoing issues with a particular file.  Whilst I am able to open and save the file without any problems, when I go to exit the file or or close Excel, the system has a non-specific error, crashes and restarts.  It's really frustrating as I am constantly using this file, but because it is large-ish I tend to want to close it when I am working on other sheets.  which means I lose all open workbooks when it crashes the program

    Log as below - any ideas?

    Many thanks,

    Greg

    Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c0870

    Faulting module name: oart.dll, version: 14.0.4756.1000, time stamp: 0x4b9c0c91

    Exception code: 0xc0000005

    Fault offset: 0x00000000001887e2

    Faulting process id: 0x12b8

    Faulting application start time: 0x01cf3b4451fb6e87

    Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office14\oart.dll

    Report Id: ab061487-a737-11e3-90c0-28d24405081d

    Sunday, March 9, 2014 3:15 AM

Answers

  • Hi Greg,

    For this particular file crash issue, it is hard to diagnose which is the root of cause it. Could you please provide more information about this file? Does it have any Marcos? Inapplicable formulas or defined names can also cause this issue.
    Have you ever try some general methods to narrow down this issue? Like change some formulas to real data, copy worksheets to a new workbook,delete conditional formatting .In addition, you can try the 'Open and Repair' feature to open this file.

    Wind Zhang
    TechNet Community Support

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:53 AM
    Monday, March 10, 2014 2:51 AM
  • Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c0870

    Faulting module name: oart.dll, version: 14.0.4756.1000, time stamp: 0x4b9c0c91

    Please install all Office updates and then test if the issue could be fixed.


    Judy Zhou
    TechNet Community Support

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:54 AM
    Thursday, March 20, 2014 7:58 AM
  • Another thing to look for is add-in interference.  Try launching Excel in Safe Mode and see if it still crashes.

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:54 AM
    Thursday, March 20, 2014 8:24 PM

All replies

  • Hi Greg,

    For this particular file crash issue, it is hard to diagnose which is the root of cause it. Could you please provide more information about this file? Does it have any Marcos? Inapplicable formulas or defined names can also cause this issue.
    Have you ever try some general methods to narrow down this issue? Like change some formulas to real data, copy worksheets to a new workbook,delete conditional formatting .In addition, you can try the 'Open and Repair' feature to open this file.

    Wind Zhang
    TechNet Community Support

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:53 AM
    Monday, March 10, 2014 2:51 AM
  • Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c0870

    Faulting module name: oart.dll, version: 14.0.4756.1000, time stamp: 0x4b9c0c91

    Please install all Office updates and then test if the issue could be fixed.


    Judy Zhou
    TechNet Community Support

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:54 AM
    Thursday, March 20, 2014 7:58 AM
  • Another thing to look for is add-in interference.  Try launching Excel in Safe Mode and see if it still crashes.

    • Marked as answer by Judy_Zhou Tuesday, April 1, 2014 9:54 AM
    Thursday, March 20, 2014 8:24 PM
  • Hi Greg,

    Having spent over 7 days on a single problem:

    Trying to solve why my clients Excel 2010 would crash intermitently on Exit or Close

    You may want to try to 

    UN-INSTALL THE CLIP ORGANIZER

    Control Panel>Programs and Features>Microsoft Office 2010>Change>Office Shared Features>Clip Organizer.

    It worked for me

    Cheers

    Steve


    Steve Stretch

    Monday, April 7, 2014 7:28 AM