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Skype for Business Update (KB4461545) makes problems on Skype Client RRS feed

  • Question

  • Hello,

    After installing KB4461545(4th of december2018) on client PCs (Windows10). Skype Client cannot send emojicons and cannot be seen on the screen.

    Also some writings cannot be seen on the screen. Have you experianced this please?

    Ps: After uninstalling KB, problem is solved some of the PCs but some other still same.

    Regards,

    Onur

    client : windows10(all buils), Skype for Busines 2016 MSO 16.0.4266.100

    server : Skype Server 2015 with latest updates.

     

    Wednesday, December 19, 2018 12:38 PM

All replies

  • Hi Onur Ka,

    Based on my research, it is a known issue, if you have following scenario, you may face this issue:
    You have the Microsoft Skype for Business 2016 MSI client installed.
    You have the October 2, 2018(KB4092445) update or a later update installed (.exe file version 16.0.4756.1000 or a later version).
    You send or receive an IM that contains an emoticon or emoji.
    This issue occurs because of a missing prerequisite update, to resolve this issue, you need to install the following office update: October 2, 2018, update for Office 2016 (KB4011669)

    You could refer to the official document to find the details about this: Skype for Business 2016 MSI client doesn’t display emoticons or emojis

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by woshixiaobai Friday, December 21, 2018 7:08 AM
    Thursday, December 20, 2018 1:49 AM
  • Hello Evan,

    Thanks a lot for the answer. update fixed the issues.

    Regards,

    Onur

    Thursday, December 20, 2018 2:07 PM
  • Hi Onur Ka,

    Thanks for your reply, I’m glad to see my reply is helpful to you. In addition, please try to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, December 21, 2018 7:11 AM