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Shortcuts in MS Word 2016 on Windows 7 x64 don't work RRS feed

  • Question

  • Hi there,

    I am using a MAC Mini with two partitions: OS X and Windows 7 x64. On my Windows 7 x64 partition Office is working quite OK except that none of the shortcuts I am used to use are actually working in MS Word. My licence is Office 365 Business. I am using Bitdefender on both partitions as AV.

    I installed several times from Office 365 all versions of Office: 2016 32 bits, 2016 64 bits, 2013 32 bits and 2013 64 bits. In any situations some of the shortcuts are not working att all. I am reffering to: CTRL+A, CTRL+X, CTRL+C/CTRL+V, CTRL+Z, CTRSL+S. I found it disturbing to use ALT+BACKSPACE for UNDO not to mention all those right clicks to copy and paste a text.

    I found no solution in Settings/Advanced. As I searched internet it looks that those shortcuts are supposed to work. So, I installed Office in English US. No improvement. I installed it in my language. Still no improvement. What is strange is that I encounter this strange behaviour only when using MS Word file. Excel is working fine. PowerPoint is working fine. Publisher is working fine. Why only MS Word is behaving so weird?


    Yet, it works perfect and without any issues on MAC partition.

    Any suggestions?

    Sincerely,

    Sebastian

    Tuesday, July 26, 2016 5:05 PM

Answers

  • Hi Sebastian,

    Please try Word safe mode. If it doesn't work, please check the following settings in Word:

    In Word 2013, please go to File > Options > Customize Ribbon > Keyboard shortcuts > Customize.

    Under Categories, select All Commands. Under Commands, select EditCopy and EditPaste, make sure Ctrl+C and Ctrl+V are set for them. Also check other keyboards EditUndo(Ctrl+Z).


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, July 27, 2016 10:28 AM

All replies

  • First I am assuming that you have only one version of Office installed in your Windows OS.

    What happens if you start Word in safe mode?


    Charles Kenyon Madison, WI

    Tuesday, July 26, 2016 8:18 PM
  • I will give it a try. Yes, I only have one version of Office. It is Office 2013 for WIN X86.
    Wednesday, July 27, 2016 10:03 AM
  • Hi Sebastian,

    Please try Word safe mode. If it doesn't work, please check the following settings in Word:

    In Word 2013, please go to File > Options > Customize Ribbon > Keyboard shortcuts > Customize.

    Under Categories, select All Commands. Under Commands, select EditCopy and EditPaste, make sure Ctrl+C and Ctrl+V are set for them. Also check other keyboards EditUndo(Ctrl+Z).


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, July 27, 2016 10:28 AM