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Outlook 2007 Sent items Missing RRS feed

  • Question

  • Hi I have a problem with one client computer running Windows 7 sp1.  The sent items folder is empty.  The client communicates with Exchange 2003 in cached mode.  Two weeks ago the emails in the sent items folder disappeared.  I made a copy of the sent items folder from the Exchange server mailbox where they are all sotored.  I saw all the emails and when I was creating the .pst file.  When I add the .pst file as a data file from account settings, once again nothing shows up.  The sent items folder is empty.  I have tried the reset folders switch, I have also tried uninstalling and reinstalling office 2007 and it did not work.

    Configurations 

    Server is SBS 2003 SP2

    Intel Xeon CPU 2.20GHz

    2.19GHz, 3.75 GB of RAM

     

    Client 

    Windows 7 SP1  32 bit OS

    Office 2007 SP2

    AMD Athlon II X2 B24 Processor 3.00 GHz

    4.00 GB of RAM  

     

    Any help would be appreciated

    Saturday, September 3, 2011 7:51 PM

All replies

    1. Is this issue with one user or many?
    2. Can you see the items via OWA?
    3. Are you sure you havent got a view which in Outlook which is causing this issue?
    4. Have you tried working in inline mode and NOT cache mode?
    5. Have you tried creating a new Outlook profile and test both on the SAME and DIFFERENT PC?

    Sukh
    Saturday, September 3, 2011 9:08 PM
    1. Is this issue with one user or many?
    2. Can you see the items via OWA?
    3. Are you sure you havent got a view which in Outlook which is causing this issue?
    4. Have you tried working in inline mode and NOT cache mode?
    5. Have you tried creating a new Outlook profile and test both on the SAME and DIFFERENT PC?

    Sukh


    Additionally, what is the size of PST file and the affected user's mailbox? and what do you mean by " I made a copy of ...... and when I was creating the .pst file"?

    If you can see the email message in OWA, then the issue might be caused by the corrupted PST file. You may try to repair it. for more information, see http://office.microsoft.com/en-us/outlook-help/repair-an-ost-or-pst-file-in-outlook-HA001056300.aspx.


    Fiona
    Monday, September 5, 2011 9:14 AM
    Moderator
  • Can you check the .PST file size? if its showing good amount of space definitely it'll have the data in it.

    if thats the case please map the PST file by going to File ==> Open ==> OLK data file. check do you have the data.

     

    As per your words, when you say you moved all the mails to PST it should be, serach the exact one and map it. Please keep us posted.

     

    Regards,

    Vinod

    Monday, September 5, 2011 1:18 PM
  • Any update?
    Fiona
    Tuesday, September 6, 2011 3:01 AM
    Moderator
  • Silly question but are you using pop3 or imap4 via Exchange? Is AutoArchive enabled in Outlook?

    Tuesday, September 6, 2011 3:59 AM
  • You may also want to enable the dumpster to figure out if Sent Items is really missing. 

     

    Or you may reset your view :)

    Thursday, September 8, 2011 2:24 AM