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Skype for business client only recognizes the laptop webcam RRS feed

  • Question

  • Hello,

    We are experiencing issues with laptop users where Skype for business client only recognizes the laptop webcam. it doesn't see a usb webcam. We had Lync 2010 and it worked fine, but once we moved to Skype for Business on prem the usb webcam is no longer recognized. Has anyone else had this issue?

    Regards,

    Mitch

    Tuesday, April 9, 2019 2:56 PM

Answers

  • Thank you for the response.

    I found the fix.

    when using monitor-integrated webcam, you need to use the USB cable provided with the monitor and ensure it is plugged in to USB 3 (blue) port on the WD-15 dock. That avoids a limited bandwidth notification.

    • Marked as answer by mitch.jones Friday, April 12, 2019 5:33 PM
    Friday, April 12, 2019 5:33 PM

All replies

  • Hi,

     

    Firstly please make sure other program isn't using your webcam.

    Please try closing down all of your windows, especially any other IM and other Internet applications, and restart Skype for Business again.

     

    Then, I would suggest you to follow these steps to enable built in webcam:

    1. Click on Start.
    2. In the start search box type devmgmt.msc and in the list click on devmgmt.
    3. In the device manager, click on view.
    4. Now click on show hidden devices.
    5. You should see Imaging devices in the list.
    6. Expand the Imaging device and right click on the webcam and enable it.

    If it's not listed, or if you see a question mark or exclamation mark, you'll need to update your driver software to make sure the driver is up to date.

    Right-click it and select Update Driver Software, then select Search automatically for updated driver software.

     

    If it still not works, you may try to troubleshoot this issue by performing a clean boot in Windows. (This will helps eliminate whether the issue is caused by software conflicts.)

    Moreover, please try to check this issue via using different PC (e.g. any colleagues PC) with same problematic external webcam to determine whether it is specific client side issue.

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, April 10, 2019 2:11 AM
  • Thank you for the response.

    I found the fix.

    when using monitor-integrated webcam, you need to use the USB cable provided with the monitor and ensure it is plugged in to USB 3 (blue) port on the WD-15 dock. That avoids a limited bandwidth notification.

    • Marked as answer by mitch.jones Friday, April 12, 2019 5:33 PM
    Friday, April 12, 2019 5:33 PM
  • Glad to hear the issue is solved, thanks for sharing!

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, April 15, 2019 1:33 AM