IE 11 and SharePoint-excel/access documents not working correctly


  • hello i have win10 with IE11 and am having issues with interactions with documents on SharePoint. after accessing the SharePoint directory and finding the desired folders, i click on the one i want and it pops up with "a problem with this webpage caused internet explorer to close and re-open tab. (re-open doesn't even work at this stage). Now another (but i am guessing related) issue is i have correlated an access database to the sharepoint site. i have the lists able to be opened from the left side launch bar also, upon clicking on those i get the same error. this is only in IE11, it works with edge, chrome, and firefox. i do prefer ie11 for this instance for the ease of syncing (will not work on anything but IE11 for me). Any help is very welcome, thanks.
    Wednesday, July 13, 2016 3:02 PM


  • Hi Mike Sn,

    Here are some troubleshooting steps for this issue, please check:

    1. Run Internet Explorer in no add-ons mode. If disabling all add-ons solves the problem, you need to turn on add-ons one by one to figure out which add-on is causing the problem.

    2. Make the site in a compatibility view in Internet Explorer to see if the error still occurs.

    3. Try to disable Protected mode under Security tab in the Internet Options.

    Best Regards,

    Linda Zhang

    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact

    Monday, July 18, 2016 11:32 AM