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Cannot open a Briefing Book : Unspecified Error RRS feed

  • Question

  • Hello,

     

    I have a problem with one of my Briefing Books.

    When I try to open it, I've got a message : "Unable to open the book: Unspecified error"

     

    I think the problem occurred after a sudden closure of Procla.
    Have you ever had this problem ? How can I get back this book ? (It represents 2 days of work).
     
    Thank you very much for your help...
    Wednesday, July 30, 2008 1:04 PM

Answers

  •  

    Hello Amelie,

     

    I suggest installing the latest ProClarity hotfix to see if this error still presents itself.  This error was known to be a problem upon 6.3's release, but has been fixed in subsequent hotfixes.

     

    Thanks,

    Amanda

    Wednesday, July 30, 2008 11:46 PM

All replies

  •  

    Hello Amelie,

     

    I suggest installing the latest ProClarity hotfix to see if this error still presents itself.  This error was known to be a problem upon 6.3's release, but has been fixed in subsequent hotfixes.

     

    Thanks,

    Amanda

    Wednesday, July 30, 2008 11:46 PM
  • I installed the last Hotfix of ProClarity Analytic Server and it allowed me to open the Briefing Book.
    I think the problem came from the Roles, I had no longer access to their properties. The problem is now solved.

    Thank you very much,
    Amélie
    Thursday, July 31, 2008 1:34 PM