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Kids Lock RRS feed

  • General discussion

  • Hello guys i got a probleem cause i can't get off the kids lock my mom/dad does not know how it works. Can some one help me ?? i just want my account off kids lock


    and i can't get normal contact with microsoft so dis is how i do it sorry if i am in the wrong forum


    Saturday, March 9, 2019 4:56 PM

All replies

  • Hello Tim!

    You can remove an account from a family group. The account will still exist, but it won't have the benefits or restrictions it had when it was within the family group. To remove a member from your family group, you must have an adult account, and be the one who gave consent.

    First, go to family.microsoft.com

    Secondly, Sign in with your Microsoft account, then to remove a child, scroll down and select Manage my child's profile info, select the child, select Remove consent for this child's account, and confirm. Then, go back to your family’s page, and under the child’s name, select More options > Remove from family, and then click confirm.

    Hope it will help. 

    Sunday, October 20, 2019 8:02 AM