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Service Manger -Subscription - notification - distribution list RRS feed

  • Question

  • Service manager notifications will not send a notification to an active directory distribution list. We can send out notification to specific email accounts, but not a distribution list.  Anyone else seeing this or know of a solution?
    Adam J.
    Friday, January 13, 2012 5:46 PM

Answers

  • We had   to change the distribution lists to accept from external recipients
    for each distribution list using the exchange management console
    Adam J.
    Thursday, January 19, 2012 11:45 PM

All replies

  • Can you provide a little more info? 

    Are the Distribution Lists in AD also email enabled?  I knwo it sounds like a no brainer, but we seriously had to answer that question for ourselves a few months back.

    Is the corresponding email address populated into the SCSM Configuration Item?  Find the Distribution List in 'Users' under the Configuration Items wunderbar and open the properties of one of them.  Is there an email address in the 'Notifications' tab?

    Tuesday, January 17, 2012 9:33 PM
  • We got it working, there was a problem with the account access.
    Adam J.
    Thursday, January 19, 2012 4:51 PM
  • What was the trick? Some more details would be nice if possible.
    Andreas Baumgarten | H&D International Group
    Thursday, January 19, 2012 7:34 PM
  • We had   to change the distribution lists to accept from external recipients
    for each distribution list using the exchange management console
    Adam J.
    Thursday, January 19, 2012 11:45 PM