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KMS - not activating the office 2013 automatically RRS feed

  • Question

  • Hi

    We have KMS server where managing the Windows and Office 2013

    I noticed , the Office 2013 is not automating the activation but for Windows is working fine

    cscript OSPP.VBS /dstatus

    C:\Program Files\Microsoft Office\Office15>cscript OSPP.VBS /dstatus
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: b322da9c-a2e2-4058-9e4e-f59a6970bd69
    LICENSE NAME: Office 15, OfficeProPlusVL_KMS_Client edition
    LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
    LICENSE STATUS:  ---OOT_GRACE---
    ERROR CODE: 0x4004F00D
    ERROR DESCRIPTION: The Software Licensing Service reported that the application
    is running within the valid out of tolerance grace period.
    REMAINING GRACE: 27 days  (38943 minute(s) before expiring)
    Last 5 characters of installed product key: GVGXT
            KMS machine name from DNS: xxxx6032.xxxxmis.local:1688
            Activation Interval: 120 minutes
            Renewal Interval: 10080 minutes
            KMS host caching: Enabled
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------


    The machine is open for 3 days , but still not acitvate automatically even I reboot multiple time

    But when I run manually the cscript OSPP.VBS /act  command in the machine .The office 2013 will be activated through KMS

    I can't understand why is not activating automatically

    Please advise


    Robert

    Thursday, January 7, 2016 11:47 AM

Answers

  • Yes, rearm the Office installation first before you capture the image.

    1. Open a command prompt with administrative permissions.
    2. Go to %installdir%\%Program Files%\Microsoft Office\Office15.
    3. At the command prompt, type "ospprearm.exe". If the rearm succeeds, the following message displays: “Microsoft Office rearm successful.”

    Refer to this article for the detailed steps (it's for Office 2010, but the steps should hold good for Office 2013):

    https://technet.microsoft.com/en-us/library/cc178964.aspx

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, January 13, 2016 2:16 AM

All replies

  • Hi Robert,

    I would like to confirm that how you deployed Office 2013 in your environment? With a custom image?

    If this is the case, have you rearmed the Office installation before you capture the image?

    The sysprep tool does not have the capability to automatically rearm Office. If you don’t rearm Office, all deployments of that image will have the same Office CMID. Then, Office will never activate beyond the first machine where that image is deployed.

    More reference about how to rearm Office:

    https://technet.microsoft.com/en-us/library/dn385362.aspx

    Please feel free to post back if this is not your case, then we will take a further look.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Monday, January 11, 2016 6:16 AM
  • Yes, we're deploying the Office through custom images , But the key I used in the images is KMS 

    What is the step I need to do , can you please confirm the below step 

    Step 1. Before start the image execute the "ospprearm.exe" 

    Step 2:  Run the capture image  of sccm 


    Robert

    Tuesday, January 12, 2016 11:13 AM
  • Yes, rearm the Office installation first before you capture the image.

    1. Open a command prompt with administrative permissions.
    2. Go to %installdir%\%Program Files%\Microsoft Office\Office15.
    3. At the command prompt, type "ospprearm.exe". If the rearm succeeds, the following message displays: “Microsoft Office rearm successful.”

    Refer to this article for the detailed steps (it's for Office 2010, but the steps should hold good for Office 2013):

    https://technet.microsoft.com/en-us/library/cc178964.aspx

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, January 13, 2016 2:16 AM