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BLUE SCREEN WINDOWS 7 RRS feed

  • Question

    • I have just bought myself a new Dell laptop few wks ago, and just recently gotten a blue screen. And during the blue screen i have happen to have been playing a game which havent really had any issues till today. I play a few games besides this, but only time this has happen was today, twice. I have updated windows and drivers, so im kind of in a stand still. Im using Windows 7 64-bits, 4gb ddr3 Samsung, I5-2410m processor, 500 gb Western Digital hard drive, directx 11, AMD Radeon HD 6470.But, i would really appreciate some help.. just bought this and i dont have the money to replace this.Thank you. Ill copy & paste the error code...Additional information about the problem: BCCode: d1 BCP1: 0000000000000028 BCP2: 0000000000000002 BCP3: 0000000000000000 BCP4: FFFFF88001743B2D OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\070811-15194-01.dmp C:\Users\xxxxxxxxx\AppData\Local\Temp\WER-44070-0.sysdata.xml
    Friday, July 8, 2011 5:02 PM

Answers

  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Sunday, July 24, 2011 1:37 PM
    Thursday, July 14, 2011 7:25 AM

All replies

  • Hello,

    Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

     

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

     


    Friday, July 8, 2011 6:09 PM
  • Hi

    Any sign of the dump file?

    Martin

    Saturday, July 9, 2011 2:09 PM
  • i got to where it saves the dmp files but i cant read them??? So, i dont know exactly how to do so, i googled it up but it lead to everything else and other forums. Forums leading to my same question as of how. As it happened earlier and i was just chatting to my cuz and dling game and i just got the blue screen and a restart.
    Saturday, July 9, 2011 3:24 PM
  • I have not said read them. I said upload them so that I can read them.

    To read them you need Windbg.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Saturday, July 9, 2011 5:08 PM
  • how the heck do you upload them to the folder..i tried to zip them it wont let me???
    Saturday, July 9, 2011 7:14 PM
  • Upload just the last created one.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Saturday, July 9, 2011 10:12 PM
  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Sunday, July 24, 2011 1:37 PM
    Thursday, July 14, 2011 7:25 AM