Some programs appear in small font on remote desktop windows 10 for one user and some applications RRS feed

  • Question

  • Some applications appear in small font on remote desktop using windows 10 on the remote PC accessing a terminal server that is on windows 2016.  This happens only for one user and some applications. 

    For example:

    Mary is working from home.  If she logs into the remote desktop from her home pc, some of the applications appear in tiny fonts.

    When the admin tried to log onto her pc from home her home the same thing happened to his user.

    When Mary logs in from another PC to the terminal server, there is no issue at all.

    a.  How can I reset her settings for remote desktop on her PC from home.

    b.  What is driving these changes and what can override these settings?

    It appears that any local setting from the client pc do not replicate on the terminal server.  For example, on her local PC, when she has the setting at 100%, she cannot see anything either.  She needs to enlarge the screen to 250% even without logging on the terminal server.  Once she is on the terminal server, apparently, the setting she updated from 100% to 250% does not follow through.  Therefore some applications will be at the 250% and some will be at the 100%. 

    It appears that the driving force of the video is the client machine.

    That is why the settings for the display on the remote desktop session are greyed out as the sessions are supposed to inherit the settings from the client machine you are connecting from.

    For example, a laptop resolution that can go to 4k while the server only 1k, the visual on the laptop will be blurry or fuzzy. 

    Windows 10 home pc logging into windows server 2016 Terminal services

    • Edited by CTVI Monday, June 26, 2017 2:03 PM
    Friday, June 23, 2017 2:52 PM

All replies

  • Check on the users PC in there Documents for a hidden file Default.rdp delete that, see if that helps.

    If not please say what you are using to remote connect, and the display resolution of the connecting machine (as could be a scaling issue)

    Sunday, June 25, 2017 6:50 PM
  • Hi CTVI,

    First of all, please ensure all the machines has been updated to the latest Windows 10.15063.413 version.

    Please check the "resolution" of the remote machine and the host machine. According to the symptom, I think this issue is related to the DPI. Try to adjust the display configuration when we established the remote connection.

    Best regards

    Please remember to mark the replies as answers if they help.
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    Monday, June 26, 2017 2:47 AM