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Calendar appointments are not visable in Outlook 2010 RRS feed

Answers

  • The problematic profile doesn't appear to have an ost. 

    The working profile does though.


    Are you running Outlook on that client in on-line mode then instead of Cached Exchange Mode?

    In that case; do you see the appointment when you look at the Calendar via OWA?

    Also, check the Event Viewer logs on the Exchange server hosting the mailbox.

    Either way, due to the many internal changes within the mail profile between Outlook 2003 and Outlook 2010, you should really consider deploying Outlook 2010 with a new mail profile instead of upgrading the one of Outlook 2003. As Cached Exchange Mode is enabled by default in Outlook 2003, I suspect that these mail profiles were already upgraded from a version before that as well. Having Cached Exchange Mode enabled is recommended for pretty much all usuage scenarios.



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    • Marked as answer by Max Meng Sunday, November 6, 2011 3:44 AM
    Tuesday, November 1, 2011 2:55 PM
  • Hi,

    There are many variable that influence calendar issues as you are describing.

    My recommendation would be to open an SR with Microsoft Commercial Technical Support at this time.

    Regards,

    HARVEYY - [MSFT]

    Tuesday, November 1, 2011 5:34 PM

All replies

  • Hi Alex,

    I want to make sure whether this issue happened to one user or all the users using Outlook 2010?

    What version of Exchange are you using?

    Is this only happened to the recurring appointments?

    Is this only happened when the appointment is send by a delegate user?

     

    You could enable the troubleshooting log in Outlook 2010 to get more detail, maybe we could find out what would happen when the user accept the appointment.

    To do so,

    1. Open Outlook 2010, on the File tab, click Options.
    2. In the Outlook Options dialog box, click Advanced.
    3. In the Other section, select the Enable troubleshooting logging(requires restarting Outlook) check box, and then click OK.
    4. Exit and then restart Outlook.

    The default location of the log files are as follows.

    Windows XP
    Drive:\Documents and Settings\<logon name>\Local Settings\Temp\Outlook logging\Opmlog.log

    Windows 7 & Vista
    Drive:\Users\<logon name>\AppData\Local\Temp\Outlook logging\Opmlog.log
    Note: Remember to turn off the troubleshooting log when you finish the troubleshooting. Otherwise it will continue to create unnecessary logging file in the system.

    See more: http://support.microsoft.com/kb/831053 

     

    Besides that, please make sure these users have the latest service pack and updates installed.

     

    As Mark Morowczynski [MSFT] said, it is recommanded to use the same version of the client if possible.

    At least, the owner and delegate should use the same version of the Outlook client. This includes the same service pack and hot fixes. This is especially important for manager/delegate relationships.

     

    For your reference:

    How to troubleshoot calendar issues in Microsoft Outlook ...


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    • Edited by Max Meng Wednesday, October 26, 2011 5:14 AM
    Wednesday, October 26, 2011 3:31 AM
  • Hi Max

    Thanks for your reply. At the moment we're piloting Office 2010. Out of an estate of 5000 devices it's installed on around 120. We are running Exchange 2003.

    So far three users have reported the issue.  It has always happened to recurring appointments created on 2003, but not with delegated users in every case. You can always view the meetings in other clients apart from 2010.

    We have not been able to recreate the issue though. We have set up various test recurring meetings on 2003 and they are perfectly viewable on 2010. So although creation on 2003 and being a recurring meeting seem to be two of the variables that cause the behaviour, there must be other factors at play.

    I've set up the troubleshooting logging on one of the PC's that has exhibited the issue.

    Cheers

    Alex

    Wednesday, October 26, 2011 8:59 AM
  • Hi Alex,

    In consideration of you couldn't always reproduce this issue. Let's say there is user A who is using Outlook 2003 once sends an appointment to user B who is using Outlook 2010, and user B failed to get the appointment showing in the calendar after he clicked accept. What if user A sends another appointment to user B? Will this issue always be reproduced?


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Wednesday, October 26, 2011 1:13 PM
  • Hi Max

    Unfortunately the issue has never been been actively spotted. Users have accepted meetings and then at some point in the future they've noticed that the meetings are not there; usually when they've failed to make an appoinment.

    I carried out some testing yesterday. User A (2003) sent some recurring appointments to User B (2010) last month. These appointments no longer show up in user B's calander. When I sent another recurring meeting from User A's calander to User B's they accepted it and it showed up fine. We checked again this morning and all the test appointments are visable.

    So far we can clearly see where meetings are no longer visable in 2010 but we can't replicate the behaviour.

    Cheers

    Alex

     

    Wednesday, October 26, 2011 1:37 PM
  • Hi Alex,

    Is that means, user B actually has been able to see the appointment in the calendar, but it will disappeared after sometime?

    Let's try this:

    Open user B's Outlook 2010, hold the CTRL key and then right-click the Outlook icon in the system tray and then select “Test Email Autoconfiguration”.

    Confirm that user B's email address is in the address field, uncheck “Use Guessmart” and “secure Guessmart authentication” boxes. Then click the “Test” button.

    Once it runs, check the Log tab and Results tab. See if there would be something wrong. You could post the log here.


    Sincerely,

    Max Meng
    Forum Support


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Wednesday, October 26, 2011 1:53 PM
  • Hi Max

    here are the results from results and log tabs from user B

     There were no results under XML Tab

    Thursday, October 27, 2011 8:48 AM
  • Hi

    there have been some further developments.

    Although User B cannot see the recurring appointments in his normal calander view, when he goes to schedule a meeting the appontment is visable. We've double checked and we can't see any filters applied to his view.

    Below is his normal calander view. Notice that there is nothing scheduled for 3pm on the 9th of November

    When you schedule an appointment the meeting at 3pm on the 9th becomes visable.

    Tuesday, November 1, 2011 9:31 AM
  • Hi

    Some more experimentation.  If I create a new outlook profile his appointments reappear. Unfortunately if we roll out 2010 to 5000 clinets we can't really ask eveyone to re create their profiles.  That would make IT look really bad.

    On the problematic profile I tried srarting OUtlook with the following command line switches and non of the made a difference

    /cleanviews

    /Resetnavpane

    /cleanreminders

    /cleansniff

    /noextensions

    /cleancatagories

    Any ideas what could be causing the reminder to disapppear.

    Regards

    Alex

    Tuesday, November 1, 2011 10:37 AM
  • How about renaming the ost-file to .old when Outlook is closed. Outlook will then recache the account on the local machine; do the appointments show then?

    Note that recreating the mail profile is still highly recommended after upgrading your version of Outlook. Your IT department can automate this via a logon script or deploy it with Office via GPO.
    See; http://www.howto-outlook.com/howto/deployprf.htm



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    Tuesday, November 1, 2011 10:58 AM
  • The problematic profile doesn't appear to have an ost. 

    The working profile does though.

    Tuesday, November 1, 2011 1:57 PM
  • The problematic profile doesn't appear to have an ost. 

    The working profile does though.


    Are you running Outlook on that client in on-line mode then instead of Cached Exchange Mode?

    In that case; do you see the appointment when you look at the Calendar via OWA?

    Also, check the Event Viewer logs on the Exchange server hosting the mailbox.

    Either way, due to the many internal changes within the mail profile between Outlook 2003 and Outlook 2010, you should really consider deploying Outlook 2010 with a new mail profile instead of upgrading the one of Outlook 2003. As Cached Exchange Mode is enabled by default in Outlook 2003, I suspect that these mail profiles were already upgraded from a version before that as well. Having Cached Exchange Mode enabled is recommended for pretty much all usuage scenarios.



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    • Marked as answer by Max Meng Sunday, November 6, 2011 3:44 AM
    Tuesday, November 1, 2011 2:55 PM
  • Hi,

    There are many variable that influence calendar issues as you are describing.

    My recommendation would be to open an SR with Microsoft Commercial Technical Support at this time.

    Regards,

    HARVEYY - [MSFT]

    Tuesday, November 1, 2011 5:34 PM
  • I've just enabled cahced exchange mode on the end users desktop and all the appointments have appeared.

    This is a temporary workedaround but is it really advisable to use cached Exchange mode on a desktop PC?

    Wednesday, November 2, 2011 8:56 AM
  • I've just enabled cahced exchange mode on the end users desktop and all the appointments have appeared.

    This is a temporary workedaround but is it really advisable to use cached Exchange mode on a desktop PC?


    Yes, Cached Exchange Mode (CEM) is developed to reduce network traffic and load on the Exchange server and increase performance and responsiveness of the Outlook client. CEM is also required for several Outlook features such as the Junk E-mail Filter, Instant Search, Conversation View and the People Pane (Social Connector). So it is definitely just for off-line access ;-)



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    • Proposed as answer by VantageNetworks Wednesday, September 19, 2012 4:47 PM
    Wednesday, November 2, 2011 10:35 AM