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Problem in Registry Code 19 Missing information. for HL-DT-ST RW/DVD CC-T10N ATA device Lenovo R61i and Vista RRS feed

  • Question

  • Hello,
    After a failed attempt to install a software package named "CakeWalk"  a program that allows the user to manage various file types and burn them to a CD or DVD. (it will not install on VISTA) I noticed that I can not see my CD drive. the err code 19 comes up in device mgr.  it refers to somthing is missing in the registry. I have removed the driver, I have cleaned the registry. and let Vista reinstall the driver. this normaly works in older versions of windows to fix the problem.
    the problem persists.

    does any one know the correct settings for this devicde in the registry?

    Steve


    Saturday, June 21, 2008 3:09 PM

Answers

  • Hi Steve,

     

    This issue is caused by incompatible CD/DVD-burning software or damaged registry information. Let's perform the following steps to troubleshoot this issue:
     
    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".
     
    Step 2: Modify the Registry
    ====================
    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.
     
    2. Navigate to the following key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
     
    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.
     
    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
     
    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
     
    5. Restart the computer
     
    Step 3: Remove the DVD-ROM drive
    ===========================
    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.
    2. Expand "DVD/CD-ROM drives".
    3. Right click the DVD-ROM drive, and click "Uninstall".
     
    Then, please restart the computer.

     

    For your reference:

     

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

     

    HTH.

    Tuesday, June 24, 2008 7:11 AM

All replies

  • Hi Steve,

     

    This issue is caused by incompatible CD/DVD-burning software or damaged registry information. Let's perform the following steps to troubleshoot this issue:
     
    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".
     
    Step 2: Modify the Registry
    ====================
    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.
     
    2. Navigate to the following key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
     
    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.
     
    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
     
    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
     
    5. Restart the computer
     
    Step 3: Remove the DVD-ROM drive
    ===========================
    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.
    2. Expand "DVD/CD-ROM drives".
    3. Right click the DVD-ROM drive, and click "Uninstall".
     
    Then, please restart the computer.

     

    For your reference:

     

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

     

    HTH.

    Tuesday, June 24, 2008 7:11 AM
  • To all concerned! I have this problem, All was well 6 Mo. later I installed M.S.Care 1 Now I had major problems I finaly got it removed (no thanks to M.S. tec support) when it left it also dammaged my reg. I did a system restore got back care 1 and the use of my dvd\cd again I got care 1 out and again I have no dvd \ cd, so if you want problems beond you wildest dreams just install Care 1. P.S. I have "VISTA" Mike M.G.C.

     

    Friday, September 19, 2008 12:36 AM