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Computers not been contacted RRS feed

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    I have several clients that aren't contacting the SCE server, they are is no common os, they are a mixture of vista, xp and windows 7

    They all report that "this computer has not been contacted yet", and all report the operating systems as windows 0.0

    What is more puzzling is that some of the clients report alerts, but none appear to report the software or inventory.

    Again some report monitoring as ok, others as unknown

    Any help appreciated
    Wednesday, October 21, 2009 12:46 PM

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    Hi,

    1. Open dsa.msc on server to check whether problematic clients were added in "SCE Managed Computers" group

    2. Run rsop.msc on clients to check whether the GPOs: SCE Managed Computers Group Policy& System Center Essentials All Computers Policy had been applied correctly on clients.
    Check that the client is configured to use the SCE server for Windows Updates.  The following registry entries should be set to https://<SCEServerFQDN>:8531
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate\WUServer
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate\WUStatusServer

    3. Check whether the required ports for communication between clients and server had been opened, or disable the firewall as a test.

    4. Is there a proxy server in your scenario? If not, please ensure there is no proxy setting in IE and run proxycfg -d (netsh winhttp reset proxy in vista)command on problematic SCE clients.

    5. Run wuauclt /detectnow and reportnow on the SCE agents and also check %windir%\windowsupdate.log on client to see if any error prompt.

    HTH.

    Jie-Feng Ren - MSFT
    • Marked as answer by Jie-Feng Ren Friday, October 23, 2009 2:03 AM
    Thursday, October 22, 2009 7:46 AM

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    Hi,

    1. Open dsa.msc on server to check whether problematic clients were added in "SCE Managed Computers" group

    2. Run rsop.msc on clients to check whether the GPOs: SCE Managed Computers Group Policy& System Center Essentials All Computers Policy had been applied correctly on clients.
    Check that the client is configured to use the SCE server for Windows Updates.  The following registry entries should be set to https://<SCEServerFQDN>:8531
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate\WUServer
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate\WUStatusServer

    3. Check whether the required ports for communication between clients and server had been opened, or disable the firewall as a test.

    4. Is there a proxy server in your scenario? If not, please ensure there is no proxy setting in IE and run proxycfg -d (netsh winhttp reset proxy in vista)command on problematic SCE clients.

    5. Run wuauclt /detectnow and reportnow on the SCE agents and also check %windir%\windowsupdate.log on client to see if any error prompt.

    HTH.

    Jie-Feng Ren - MSFT
    • Marked as answer by Jie-Feng Ren Friday, October 23, 2009 2:03 AM
    Thursday, October 22, 2009 7:46 AM
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    That did the trick many thanks.
    Thursday, October 22, 2009 11:16 AM