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Unable to install - error code 80070002 RRS feed

  • Question

  • I installed all the updates prior to trying to install SP1.  I tried using both Windows update and the standalone installer, but both give this error early on.

     

    Anyone run into this error installing SP1?

    Thursday, December 13, 2007 4:23 AM

Answers

  • Same error here at the end of installation progress bar, on a Dell Vista Business x86 italian, run as Administrator: "Service Pack Internal Error..."

    All WU updates are installed but no previous SP1. All running progs was stopped and UAC too.

    Tried to stop WUAU service and delete %windir%\SoftwareDistribution folder with no results
    Thursday, December 13, 2007 7:39 AM
  • I receive the same error.
    After I've fixed Errorcode "x80092004" by mself I've now trouble with error 80070002 after 3/4th of the installation.
    Unfortunately everything I tried to fix the problem didn't help.
    Thursday, December 13, 2007 12:46 PM
  • I posted up about this error last week and no one has any response except for they themselves having the error too.  Glad to see MSFT is on top of thing!

     

    It seems whatever it is must be elusive to MSFT because there is no help for it whatsover.

    Thursday, December 13, 2007 4:14 PM

  • Code Block

    The last few entries from the windowsupdate.log

    (...)

    2007-12-12    19:39:21:427     616    be0    Misc     Microsoft signed: Yes
    2007-12-12    19:39:21:443     616    be0    DnldMgr      Download job bytes total = 125829120, bytes transferred = 25512357
    2007-12-12    19:39:21:443     616    be0    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {AB49CD13-27E8-438B-840F-4BD05B437D7F}.101]  ***********
    2007-12-12    19:39:21:443     616    be0    DnldMgr      * Queueing update for download handler request generation.
    2007-12-12    19:39:21:443     616    be0    DnldMgr    Generating download request for update {AB49CD13-27E8-438B-840F-4BD05B437D7F}.101
    2007-12-12    19:39:22:316     616    be0    Handler    Generating request for CBS update AB49CD13-27E8-438B-840F-4BD05B437D7F in sandbox C:\Windows\SoftwareDistribution\Download\cc7b2623772b87a642a911a9645b204f
    2007-12-12    19:39:22:316     616    be0    Handler    Selected payload type is ptExpress
    2007-12-12    19:39:22:316     616    be0    Handler    UH: DpxRestoreJob returned 0x80070002
    2007-12-12    19:39:22:316     616    be0    Handler    Detected download state is dsHavePackage
    2007-12-12    19:41:41:110     616    228    Handler    FATAL: CBS called Error with 0x80070002,
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: UH: 0x80070002: Async stage operation failed in CUHCbsHandler::StageCbsPackage
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: Request generation for CBS update complete with hr=0x80070002 and pfResetSandbox=0
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: Error source is 106.
    2007-12-12    19:41:41:110     616    be0    DnldMgr    FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80070002.
    2007-12-12    19:41:41:110     616    be0    DnldMgr    Error 0x80070002 occurred while downloading update; notifying dependent calls.
    2007-12-12    19:41:54:198     616    c60    AU    >>##  RESUMED  ## AU: Download update [UpdateId = {E7E86BFD-1207-460F-86CE-3D08036A6C44}]
    2007-12-12    19:41:54:198     616    530    Report    REPORT EVENT: {97B835A6-2B1F-4086-A3F1-5975E97692AD}    2007-12-12 19:41:41:156+0100    1    161    106    {E7E86BFD-1207-460F-86CE-3D08036A6C44}    101    80070002    AutomaticUpdates    Failure    Content Download    Error: Download failed.
    2007-12-12    19:41:54:198     616    c60    AU      # WARNING: Download failed, error = 0x80070002
    2007-12-12    19:41:54:198     616    c60    AU    #########
    2007-12-12    19:41:54:198     616    c60    AU    ##  END  ##  AU: Download updates
    2007-12-12    19:41:54:198     616    c60    AU    #############
    2007-12-12    19:41:56:054     616    228    AU    BeginInteractiveInstall invoked for Install
    2007-12-12    19:41:56:054     616    228    AU    Auto-approved 0 update(s) for install (for Ux), installType=0
    2007-12-12    19:41:56:054     616    228    AU    WARNING: BeginInteractiveInstall failed, error = 0x8024000C
    2007-12-12    19:41:56:054    3112    e70    CltUI    FATAL: BeginInteractiveInstall for install returned code 8024000C
    2007-12-12    19:41:56:054    3112    e70    CltUI    WARNING: AU directive Interactive Progress is exiting due to error 8024000C
    2007-12-12    19:41:56:054     616    b5c    AU    AU received handle event
    2007-12-12    19:41:56:054     616    b5c    AU    UpdateDownloadProperties: 0 download(s) are still in progress.
    2007-12-12    19:41:56:054     616    b5c    AU    Can not perform non-interactive scan if AU is interactive-only
    2007-12-12    19:41:56:054     616    b5c    AU    AU setting pending client directive to 'Install Complete Ux'
    2007-12-12    19:41:56:070     616    b5c    AU    WARNING: Pending directive, 'Install Complete Ux', is not applicable
    2007-12-12    19:55:28:650     616    b5c    AU    AU initiates service shutdown
    2007-12-12    19:55:28:650     616    b5c    AU    ###########  AU: Uninitializing Automatic Updates  ###########
    2007-12-12    19:55:28:650     616    b5c    Service    *********
    2007-12-12    19:55:28:650     616    b5c    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
    2007-12-12    19:55:28:650     616    b5c    Service    *************
    2007-12-12    20:01:14:804     620    61c    Misc    ===========  Logging initialized (build: 7.0.6000.381, tz: +0100)  ===========
    2007-12-12    20:01:17:862     620    61c    Misc      = Process: C:\Windows\system32\svchost.exe
    2007-12-12    20:01:21:606     620    61c    Misc      = Module: c:\windows\system32\wuaueng.dll
    2007-12-12    20:01:14:804     620    61c    Service    *************
    2007-12-12    20:01:27:846     620    61c    Service    ** START **  Service: Service startup
    2007-12-12    20:01:31:590     620    61c    Service    *********
    2007-12-12    20:02:06:565     620    61c    Agent      * WU client version 7.0.6000.381
    2007-12-12    20:02:09:030     620    61c    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2007-12-12    20:02:14:038     620    61c    Agent      * Access type: No proxy
    2007-12-12    20:02:20:262     620    61c    Agent      * Network state: Connected
    2007-12-12    20:03:45:890     620    61c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2007-12-12    20:03:45:937     620    61c    Agent    ***********  Agent: Initializing global settings cache  ***********
    2007-12-12    20:03:45:937     620    61c    Agent      * WSUS server: <NULL>
    2007-12-12    20:03:45:937     620    61c    Agent      * WSUS status server: <NULL>
    2007-12-12    20:03:45:937     620    61c    Agent      * Target group: (Unassigned Computers)
    2007-12-12    20:03:45:937     620    61c    Agent      * Windows Update access disabled: No
    2007-12-12    20:03:48:574     620    61c    DtaStor    Default service for AU is {00000000-0000-0000-0000-000000000000}
    2007-12-12    20:03:48:667     620    61c    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-12    20:03:48:714     620    61c    Agent    WARNING: Failed to read the service id for re-registration 0x80070002
    2007-12-12    20:03:48:714     620    61c    Agent    WARNING: Missing service entry in the backup data store; cleaning up
    2007-12-12    20:03:48:730     620    61c    DnldMgr    Download manager restoring 0 downloads
    2007-12-12    20:03:48:808     620    61c    AU    ###########  AU: Initializing Automatic Updates  ###########
    2007-12-12    20:03:48:808     620    61c    AU      # AU disabled through User preference
    2007-12-12    20:03:48:854     620    61c    AU    AU finished delayed initialization

    Thursday, December 13, 2007 10:17 PM
  • Could you zip up the logs found in %WINDIR%\logs\cbs and email them to sp1forum@microsoft.com along with a link to this post? 
    Friday, December 14, 2007 1:06 AM
  • I tried sending my logs to that email address, came back with this:

     

    <sp1forum@microsoft.com>:
    205.248.106.32 does not like recipient.
    Remote host said: 550 5.1.1 User unknown
    Giving up on 205.248.106.32.
    Friday, December 14, 2007 3:39 AM
  • sent! email returned.

    <sp1forum@microsoft.com>:
    205.248.106.30_does_not_like_recipient./Remote_host_said:_550_5.1.1_User_unknown/Giving_up_on_205.248.106.30./
    Friday, December 14, 2007 4:54 AM
  • this is from my cbs.log:
    Code Block

    2007-12-14 18:02:10, Error                        Failed to find the CixTarget for Container x86_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.17052_none_77d251fc356f2b5d\compressed (zipped) folder.zfsendtotarget
    2007-12-14 18:02:10, Error                        DpxException hr=0x80070002 code=0x020109
    2007-12-14 18:02:10, Info                  CSI    00000025@2007/12/14:17:02:10.143 CSI Transaction @0x72efc88 destroyed
    2007-12-14 18:02:10, Error                 CBS    Failed to pre- stage package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052
    2007-12-14 18:02:10, Info                  CBS    WER: Generating failure report for package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, status: 0x80070002, failure source: Stage, start state: 4, target state: 4
    2007-12-14 18:02:12, Info                  CBS    Exec: Processing complete.  Session: 29900401:2077715874, Package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, hr: 0x80070002

    Friday, December 14, 2007 5:16 PM
  • Now we are getting somewhere!  This looks like corruption of some sort.  Would you mind running some commands to gather more data?

     

    1) Start an elevated command prompt

    2) Run the following command:

    reg query hklm\components /s | findstr /i “x86_microsoft-windows-zipfldr_31bf3856ad364e35_” >> c:\file_not_found_analysis.txt

    3) Email c:\file_not_found_analysis.txt to vistasp1logs@hotmail.com along with a link to this thread and your username so I know who sent it

    Friday, December 14, 2007 7:47 PM
  • Done!
    Txt file is blank but I have manually extracted from that registry section all the keys containing the string
    Friday, December 14, 2007 8:33 PM
  • Friday, December 14, 2007 10:38 PM
  • After some investigation, it appears that this is an uncommon issue, but very severe.  There is file corruption which could be attributed to any variety of things and we are actively investigating a general purpose solution for anyone in such a situation.  If you could help us out here and provide some data from your machine, it would help us greatly to fix the issue before the final release.

     

    Run this cmd from an elevated command prompt: “reg save hklm\components my_components.hiv”
    Zip together the following files/directories:
    1) (directory) %WINDIR%\logs\cbs
    2) (directory) %WINDIR%\winsxs\manifests
    3) (file, generated earlier) my_components.hiv

     

    This file will be fairly large, so please then send an email to vistasp1logs@hotmail.com so I can provide instructions on how to upload this file to us.

     

    In the meanwhile, you can try running "chkdsk %SYSTEMDRIVE% /R" from an elevated command prompt, answering the question with "Y", rebooting your machine to let chkdsk run, and then trying again.

     

    If this does not solve your problem you can do one of two things:
    1) Download and install MBC from http://go.microsoft.com/fwlink/?LinkId=43655.  Then file a bug with a name starting with "[SP1 RC1 Setup]", include your email address in the description, and wait for further instructions
    2) Reinstall Vista and try the SP installation again

     

    Sorry for the inconvenience, and thank you for your patience

     

    -- George

     

    Friday, December 14, 2007 11:31 PM
  • Any news?

    Thanks.

    PS Obviously chkdsk didn't solved the problem...
    Thursday, December 20, 2007 11:17 AM
  • We are still working on having an automated solution to fix this problem.  If anyone is hitting this, please send mail to vistasp1logs@hotmail.com so we can collect your logs!

     

    Thursday, December 20, 2007 9:04 PM

All replies

  • Same error here at the end of installation progress bar, on a Dell Vista Business x86 italian, run as Administrator: "Service Pack Internal Error..."

    All WU updates are installed but no previous SP1. All running progs was stopped and UAC too.

    Tried to stop WUAU service and delete %windir%\SoftwareDistribution folder with no results
    Thursday, December 13, 2007 7:39 AM
  • I receive the same error.
    After I've fixed Errorcode "x80092004" by mself I've now trouble with error 80070002 after 3/4th of the installation.
    Unfortunately everything I tried to fix the problem didn't help.
    Thursday, December 13, 2007 12:46 PM
  • I posted up about this error last week and no one has any response except for they themselves having the error too.  Glad to see MSFT is on top of thing!

     

    It seems whatever it is must be elusive to MSFT because there is no help for it whatsover.

    Thursday, December 13, 2007 4:14 PM

  • Code Block

    The last few entries from the windowsupdate.log

    (...)

    2007-12-12    19:39:21:427     616    be0    Misc     Microsoft signed: Yes
    2007-12-12    19:39:21:443     616    be0    DnldMgr      Download job bytes total = 125829120, bytes transferred = 25512357
    2007-12-12    19:39:21:443     616    be0    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {AB49CD13-27E8-438B-840F-4BD05B437D7F}.101]  ***********
    2007-12-12    19:39:21:443     616    be0    DnldMgr      * Queueing update for download handler request generation.
    2007-12-12    19:39:21:443     616    be0    DnldMgr    Generating download request for update {AB49CD13-27E8-438B-840F-4BD05B437D7F}.101
    2007-12-12    19:39:22:316     616    be0    Handler    Generating request for CBS update AB49CD13-27E8-438B-840F-4BD05B437D7F in sandbox C:\Windows\SoftwareDistribution\Download\cc7b2623772b87a642a911a9645b204f
    2007-12-12    19:39:22:316     616    be0    Handler    Selected payload type is ptExpress
    2007-12-12    19:39:22:316     616    be0    Handler    UH: DpxRestoreJob returned 0x80070002
    2007-12-12    19:39:22:316     616    be0    Handler    Detected download state is dsHavePackage
    2007-12-12    19:41:41:110     616    228    Handler    FATAL: CBS called Error with 0x80070002,
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: UH: 0x80070002: Async stage operation failed in CUHCbsHandler::StageCbsPackage
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: Request generation for CBS update complete with hr=0x80070002 and pfResetSandbox=0
    2007-12-12    19:41:41:110     616    be0    Handler    FATAL: Error source is 106.
    2007-12-12    19:41:41:110     616    be0    DnldMgr    FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80070002.
    2007-12-12    19:41:41:110     616    be0    DnldMgr    Error 0x80070002 occurred while downloading update; notifying dependent calls.
    2007-12-12    19:41:54:198     616    c60    AU    >>##  RESUMED  ## AU: Download update [UpdateId = {E7E86BFD-1207-460F-86CE-3D08036A6C44}]
    2007-12-12    19:41:54:198     616    530    Report    REPORT EVENT: {97B835A6-2B1F-4086-A3F1-5975E97692AD}    2007-12-12 19:41:41:156+0100    1    161    106    {E7E86BFD-1207-460F-86CE-3D08036A6C44}    101    80070002    AutomaticUpdates    Failure    Content Download    Error: Download failed.
    2007-12-12    19:41:54:198     616    c60    AU      # WARNING: Download failed, error = 0x80070002
    2007-12-12    19:41:54:198     616    c60    AU    #########
    2007-12-12    19:41:54:198     616    c60    AU    ##  END  ##  AU: Download updates
    2007-12-12    19:41:54:198     616    c60    AU    #############
    2007-12-12    19:41:56:054     616    228    AU    BeginInteractiveInstall invoked for Install
    2007-12-12    19:41:56:054     616    228    AU    Auto-approved 0 update(s) for install (for Ux), installType=0
    2007-12-12    19:41:56:054     616    228    AU    WARNING: BeginInteractiveInstall failed, error = 0x8024000C
    2007-12-12    19:41:56:054    3112    e70    CltUI    FATAL: BeginInteractiveInstall for install returned code 8024000C
    2007-12-12    19:41:56:054    3112    e70    CltUI    WARNING: AU directive Interactive Progress is exiting due to error 8024000C
    2007-12-12    19:41:56:054     616    b5c    AU    AU received handle event
    2007-12-12    19:41:56:054     616    b5c    AU    UpdateDownloadProperties: 0 download(s) are still in progress.
    2007-12-12    19:41:56:054     616    b5c    AU    Can not perform non-interactive scan if AU is interactive-only
    2007-12-12    19:41:56:054     616    b5c    AU    AU setting pending client directive to 'Install Complete Ux'
    2007-12-12    19:41:56:070     616    b5c    AU    WARNING: Pending directive, 'Install Complete Ux', is not applicable
    2007-12-12    19:55:28:650     616    b5c    AU    AU initiates service shutdown
    2007-12-12    19:55:28:650     616    b5c    AU    ###########  AU: Uninitializing Automatic Updates  ###########
    2007-12-12    19:55:28:650     616    b5c    Service    *********
    2007-12-12    19:55:28:650     616    b5c    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
    2007-12-12    19:55:28:650     616    b5c    Service    *************
    2007-12-12    20:01:14:804     620    61c    Misc    ===========  Logging initialized (build: 7.0.6000.381, tz: +0100)  ===========
    2007-12-12    20:01:17:862     620    61c    Misc      = Process: C:\Windows\system32\svchost.exe
    2007-12-12    20:01:21:606     620    61c    Misc      = Module: c:\windows\system32\wuaueng.dll
    2007-12-12    20:01:14:804     620    61c    Service    *************
    2007-12-12    20:01:27:846     620    61c    Service    ** START **  Service: Service startup
    2007-12-12    20:01:31:590     620    61c    Service    *********
    2007-12-12    20:02:06:565     620    61c    Agent      * WU client version 7.0.6000.381
    2007-12-12    20:02:09:030     620    61c    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2007-12-12    20:02:14:038     620    61c    Agent      * Access type: No proxy
    2007-12-12    20:02:20:262     620    61c    Agent      * Network state: Connected
    2007-12-12    20:03:45:890     620    61c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2007-12-12    20:03:45:937     620    61c    Agent    ***********  Agent: Initializing global settings cache  ***********
    2007-12-12    20:03:45:937     620    61c    Agent      * WSUS server: <NULL>
    2007-12-12    20:03:45:937     620    61c    Agent      * WSUS status server: <NULL>
    2007-12-12    20:03:45:937     620    61c    Agent      * Target group: (Unassigned Computers)
    2007-12-12    20:03:45:937     620    61c    Agent      * Windows Update access disabled: No
    2007-12-12    20:03:48:574     620    61c    DtaStor    Default service for AU is {00000000-0000-0000-0000-000000000000}
    2007-12-12    20:03:48:667     620    61c    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-12    20:03:48:714     620    61c    Agent    WARNING: Failed to read the service id for re-registration 0x80070002
    2007-12-12    20:03:48:714     620    61c    Agent    WARNING: Missing service entry in the backup data store; cleaning up
    2007-12-12    20:03:48:730     620    61c    DnldMgr    Download manager restoring 0 downloads
    2007-12-12    20:03:48:808     620    61c    AU    ###########  AU: Initializing Automatic Updates  ###########
    2007-12-12    20:03:48:808     620    61c    AU      # AU disabled through User preference
    2007-12-12    20:03:48:854     620    61c    AU    AU finished delayed initialization

    Thursday, December 13, 2007 10:17 PM
  • Could you zip up the logs found in %WINDIR%\logs\cbs and email them to sp1forum@microsoft.com along with a link to this post? 
    Friday, December 14, 2007 1:06 AM
  • I tried sending my logs to that email address, came back with this:

     

    <sp1forum@microsoft.com>:
    205.248.106.32 does not like recipient.
    Remote host said: 550 5.1.1 User unknown
    Giving up on 205.248.106.32.
    Friday, December 14, 2007 3:39 AM
  • sent! email returned.

    <sp1forum@microsoft.com>:
    205.248.106.30_does_not_like_recipient./Remote_host_said:_550_5.1.1_User_unknown/Giving_up_on_205.248.106.30./
    Friday, December 14, 2007 4:54 AM
  • this is from my cbs.log:
    Code Block

    2007-12-14 18:02:10, Error                        Failed to find the CixTarget for Container x86_microsoft-windows-zipfldr_31bf3856ad364e35_6.0.6001.17052_none_77d251fc356f2b5d\compressed (zipped) folder.zfsendtotarget
    2007-12-14 18:02:10, Error                        DpxException hr=0x80070002 code=0x020109
    2007-12-14 18:02:10, Info                  CSI    00000025@2007/12/14:17:02:10.143 CSI Transaction @0x72efc88 destroyed
    2007-12-14 18:02:10, Error                 CBS    Failed to pre- stage package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052
    2007-12-14 18:02:10, Info                  CBS    WER: Generating failure report for package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, status: 0x80070002, failure source: Stage, start state: 4, target state: 4
    2007-12-14 18:02:12, Info                  CBS    Exec: Processing complete.  Session: 29900401:2077715874, Package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, hr: 0x80070002

    Friday, December 14, 2007 5:16 PM
  • Now we are getting somewhere!  This looks like corruption of some sort.  Would you mind running some commands to gather more data?

     

    1) Start an elevated command prompt

    2) Run the following command:

    reg query hklm\components /s | findstr /i “x86_microsoft-windows-zipfldr_31bf3856ad364e35_” >> c:\file_not_found_analysis.txt

    3) Email c:\file_not_found_analysis.txt to vistasp1logs@hotmail.com along with a link to this thread and your username so I know who sent it

    Friday, December 14, 2007 7:47 PM
  • Done!
    Txt file is blank but I have manually extracted from that registry section all the keys containing the string
    Friday, December 14, 2007 8:33 PM
  • Friday, December 14, 2007 10:38 PM
  • After some investigation, it appears that this is an uncommon issue, but very severe.  There is file corruption which could be attributed to any variety of things and we are actively investigating a general purpose solution for anyone in such a situation.  If you could help us out here and provide some data from your machine, it would help us greatly to fix the issue before the final release.

     

    Run this cmd from an elevated command prompt: “reg save hklm\components my_components.hiv”
    Zip together the following files/directories:
    1) (directory) %WINDIR%\logs\cbs
    2) (directory) %WINDIR%\winsxs\manifests
    3) (file, generated earlier) my_components.hiv

     

    This file will be fairly large, so please then send an email to vistasp1logs@hotmail.com so I can provide instructions on how to upload this file to us.

     

    In the meanwhile, you can try running "chkdsk %SYSTEMDRIVE% /R" from an elevated command prompt, answering the question with "Y", rebooting your machine to let chkdsk run, and then trying again.

     

    If this does not solve your problem you can do one of two things:
    1) Download and install MBC from http://go.microsoft.com/fwlink/?LinkId=43655.  Then file a bug with a name starting with "[SP1 RC1 Setup]", include your email address in the description, and wait for further instructions
    2) Reinstall Vista and try the SP installation again

     

    Sorry for the inconvenience, and thank you for your patience

     

    -- George

     

    Friday, December 14, 2007 11:31 PM
  • Any news?

    Thanks.

    PS Obviously chkdsk didn't solved the problem...
    Thursday, December 20, 2007 11:17 AM
  • We are still working on having an automated solution to fix this problem.  If anyone is hitting this, please send mail to vistasp1logs@hotmail.com so we can collect your logs!

     

    Thursday, December 20, 2007 9:04 PM
  • Any update on this issue?
    I used the beta client and sent in a report, with logs and everything.

    Sunday, December 23, 2007 1:13 PM
  • I am getting the same error with Vista 64 Bit Ultimate.

     

     

     

    I haven't tried the Windows Update method but I suspect i would get the same error others are reporting.

     

    Wednesday, December 26, 2007 2:39 AM
  • And now I'm in the same boat. My error codes change daily it seems

     

    Saturday, December 29, 2007 3:38 PM
  • Any update?????
    Sunday, December 30, 2007 1:42 AM
  • A update. This is from my CBS.log file.
    2008-01-04 14:55:57, Error                        Failed to find the CixTarget for Container x86_microsoft-windows-speech-userexperience_31bf3856ad364e35_6.0.6001.17052_none_1bd5f7cb4bf3447e\speech off.wav
    2008-01-04 14:55:57, Error                        DpxException hr=0x80070002 code=0x020109
    2008-01-04 14:55:57, Info                  CSI    0000000b@2008/1/4:13:55:57.224 CSI Transaction @0x5c9d818 destroyed
    2008-01-04 14:55:57, Error                 CBS    Failed to pre- stage package, package: KB936330~31bf3856ad364e35~x86~~6.0.1.17052
    2008-01-04 14:55:57, Info                  CBS    WER: Generating failure report for package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, status: 0x80070002, failure source: Stage, start state: 2, target state: 4
    2008-01-04 14:56:07, Info                  CBS    Exec: Processing complete.  Session: 29904600:3902908400, Package: VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.17052, hr: 0x80070002
    2008-01-04 14:56:07, Info                  CBS    Restored system sleep block state: 0x80000000
    2008-01-04 14:56:07, Info                  CBS    Session: 29904600:3902908400 finalized.  Reboot required: no

    Anyone know how to solve this?

    Kenneth
    Friday, January 4, 2008 2:01 PM
  • http://forums.microsoft.com/TechNet/ShowPost.aspx?PageIndex=1&SiteID=17&PageID=1&PostID=2605089#2605089

    In that case the only solution is reinstalling Vista from a clean source.
    Friday, January 4, 2008 2:20 PM
  • my solution for this error (i tried to istall the rc1 refresh 17128):
    - uninstall old sp1 beta or rc
    - reinstall vista (insert the cd and choose update)
    - after the update iscomplete, install all updates via WU
    - install the new SP1

    Thomas
    Friday, January 11, 2008 3:56 PM
  • Hey it worked for me.

    Thanks!


    Saturday, January 12, 2008 5:45 AM
  •  tbruckschlegel wrote:
    my solution for this error (i tried to istall the rc1 refresh 17128):
    - uninstall old sp1 beta or rc
    - reinstall vista (insert the cd and choose update)
    - after the update iscomplete, install all updates via WU
    - install the new SP1

    Thomas


    This works for me too and doing those steps there's no need to reinstall programs or settings
    Thanks
    Tuesday, January 15, 2008 1:01 PM
  • Took a lot of time but it does work!

     

    Thank you very many!

     

    Monday, January 28, 2008 8:24 AM
  • Do you mean from inside of Windows, autoplay the CD and where it asks if you want to contact Microsoft for the latest installation updates? My error occurs when I attempt to get Windows Updates and all though I don't see an error code here, it fails to get the updates. Did you then proceed with the install? I don't have enough space for an upgrade and the other option states it will lose my settings and files.
    Wednesday, March 19, 2008 10:36 PM
  • My Solution for this Error and most errors.. Very Simple:

    WENT BACK TO WINDOWS XP as i never expereinced problems there

    and ofcourse got rid of VISTA DVDs and told everyone i could about it Wink
    Monday, June 16, 2008 9:40 PM
  • Lots of people have the error. There is no answer. My last look-see directed me towards DEFENDER or to disable it and re enable it after installation od SP1.

     

    My Vista doesn't like SP1.

     

     

    Tuesday, September 9, 2008 10:26 PM
  •  

    trying to download printer driver =all seems ok untill at the end it says error 80070002- i have tried lexmar tech = they say it could be hardwear problem but they can not help
    Monday, September 29, 2008 2:42 PM
  • Hello Everyone,
    i discovered a possible sollution. I had the same problems myself. And all hints did no effect. So i enabled myself admin rights for "Windows\winsxs\Backup" - Folder and deleted all files in this folder. After that i loaded a program called "winsxs-backup(.exe?)". after i used this i tryed update for Vista SP1 again and it worked.... i hope that this helps you all. But i did so much before that i dunno every step of my windows-odyssee.
    greetings
    Ben
    • Proposed as answer by BenW. _ Thursday, February 12, 2009 4:03 PM
    Thursday, February 12, 2009 3:45 PM