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Unable to Cache Public Folders in Outlook 2016 (using on-premise Exchange Server 2013) RRS feed

  • Question

  • Hi All,

    Here's some context before I dive into the issue. I have a pretty beefy laptop with an i7 processor, 32GB of RAM, and an SSD. On that laptop, I have a fresh installation of Office Home and Business 2016 (Version: 16.0.12430.20288). As far as the on-prem Exchange Server goes, it is running version 15.0 (Build 1236.3) standard edition. There is one email account in Outlook and it connects to the Exchange server using ActiveSync, not POP or IMAP.

    I have tried the following to resolve this issue:
    - Rebooting the machine, of course
    - Repairing Office (quick repair)
    - Re-installing Office
    - Restarting Outlook into safe mode
    - Enabled logging and read through the logs, looking for any red flags
    - Created new profile
    - Selected a handful of public folders to sync in send/receive settings and triggered a sync

    Ultimately, the goal here is to cache favorite public folders and their contents within Outlook. To do this, I have gone into Account Settings in Outlook, ensured 'use cached exchange mode to download email...', 'download shared folders', and 'download public folder favorites' are enabled. 

    So here's the issue. When selecting any public folder in Outlook (favorite or not), it doesn't display any of the contents. Instead, where you would normally see contents, there is text that states 'we didn't find anything to show here.' Interestingly enough, when 'download public folder favorites' is disabled, the public folders populate with no trouble at all.

    Friday, March 6, 2020 6:21 PM

All replies

  • Hi,

    >> There is one email account in Outlook and it connects to the Exchange server using ActiveSync, not POP or IMAP.

    In Outlook desktop client, we don't use ActiveSync to configure exchange accounts since ActiveSync can really cause many problem such as this. So please try configuring your Exchange account using Autodiscover and see if there is any difference.

    For your reference: Autodiscover service in Exchange Server.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, March 9, 2020 2:56 AM