Hello,
According to the problem description, you met the BSOD or stop error issue at random times. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).
First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If the problem still persists, to troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
I hope the problem will be resolved soon. Thanks!
