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Message Duplication RRS feed

  • Question

  • We have Exchange 2010 environment with shadow redundency feature enabled on transport server. few of our clients reported that they have been recieving certain emails mutiple times. however when we check the queue status on edge server, the message is still in queue with retry state. As of now we are suspending the queue when such situation occurs however we need a permanent fix to this problem and your input will be appreciated,
    Tuesday, November 22, 2011 8:43 AM

All replies

  • Hi Sajjan,

    Please install the lastest service pack and rollup for Exchange 2010(SP1 rollup 6) first if you didn't do it.

    These mails are internal mails or external ones?

    Please run the Tracking Log Explorer in the Toolbox to track the duplicated message and post the result here.

    Frank

    Thursday, November 24, 2011 2:49 AM
  • Hi Sajjan,

    Please could you post the message header of original and duplicate email to track more details.

    -Srini-

    Thursday, November 24, 2011 6:12 AM
  • Hi Srinivasan,

     

    Please find the Below message Header.

     

     

     

     

    Original Message Header

     

    X-MimeOLE: Produced By Microsoft Exchange V6.5

    Received: from Bb.aa.cc.com ([53.32.141.131]) by

     bell.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     19:46:39 -0600

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

                boundary="----_=_NextPart_005_01CCA65D.14522980"

    Received: from out.river.com ([53.32.141.133]) by

     Bb.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     19:46:38 -0600

    Received: from [10.248.226.35] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614880312

     for xyz@xyz.com; Fri, 18 Nov 2011 19:46:30 -0600

    Received: by inbo.river.com (CommuniGate Pro PIPE 5.4.1)  with PIPE id

     215710923; Fri, 18 Nov 2011 19:46:38 -0600

    Received: from [110.111.161.1] (HELO Inmuedge01.a4g.port.com)  by

     inbo.river.com (CommuniGate Pro SMTP 5.4.1)  with ESMTPS id 215709154

     for xyz@xyz.com; Fri, 18 Nov 2011 19:24:18 -0600

    Received: from Inmuhub01.a4g.port.com (109.111.0.28) by ongoing.port.com

     (10.111.10.194) with Microsoft SMTP Server (TLS) id 14.1.339.1; Fri, 18 Nov

     2011 22:24:46 +0530

    Received: from Inmumailbox10.a4g.port.com ([fe80::32:99fd:c97a:290c]) by

     Inmuhub01.a4g.port.com ([::1]) with mapi id 14.01.0339.001; Fri, 18 Nov

     2011 22:24:43 +0530

    Content-Language: en-US

    Return-Path: <Sss@a4g.port.com>

    X-OriginalArrivalTime: 19 Nov 2011 01:46:38.0552 (UTC) FILETIME=[140DCD80:01CCA65D]

    X-Primary: xyz@xyz.com

    X-Note-Sending-IP: 110.111.161.1

    X-Note: Mail Class: ALLOWEDSENDER

    X-Country-Path: ->->INDIA->UNITED STATES

    X-Note-Reverse-DNS: mx1.port.com

    X-Policy: xyz.com

    X-Virus-Scan: V-X0M0

    x-allow: @port.com ALLOWED

    X-Originating-IP: [10.111.0.90]

    Accept-Language: en-US

    X-Note-AR-ScanTimeLocal: 11/18/2011 7:46:35 PM

    X-Note-AR-Scan: None - PIPE

    X-Note-Return-Path: Sss@a4g.port.com

    Content-Class: urn:content-classes:message

    Subject: RE: Request if possible

    Date: Fri, 18 Nov 2011 10:54:41 -0600

    Message-ID: <BC785792C0FF4948BCF569D684E417420A2C2687@Inmumailbox10.a4g.port.com>

    In-Reply-To: <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    Thread-Topic: Request if possible

    Thread-Index: AcykxkTLFm06Kj7ITcC+nl6kUSYY1ABSZECwAAApvNA=

    References: <295244FC3900FE41A03741AA281C4F7F20883BBE@Bell.aa.cc.com> <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    From: ss <Sss@a4g.port.com>

    To: xy xyz@xyz.com

     

     

    Duplicate Message Header

    X-MimeOLE: Produced By Microsoft Exchange V6.5

    Received: from bc.aa.cc.com ([53.32.141.139]) by

     bell.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     21:16:46 -0600

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

                boundary="----_=_NextPart_003_01CCA669.AB24E300"

    Received: from out.river.com ([53.32.141.133]) by

     bc.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     21:16:45 -0600

    Received: from [10.241.227.24] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614890367

     for xyz@xyz.com; Fri, 18 Nov 2011 21:16:46 -0600

    Received: by inbo.river.com (CommuniGate Pro PIPE 5.4.1)  with PIPE id

     214459998; Fri, 18 Nov 2011 21:16:02 -0600

    Received: from [110.111.161.1] (HELO Inmuedge01.a4g.port.com)  by

     inbo.river.com (CommuniGate Pro SMTP 5.4.1)  with ESMTPS id 214458404

     for xyz@xyz.com; Fri, 18 Nov 2011 20:55:26 -0600

    Received: from Inmuhub01.a4g.port.com (109.111.0.28) by ongoing.port.com

     (10.111.10.194) with Microsoft SMTP Server (TLS) id 14.1.339.1; Fri, 18 Nov

     2011 22:24:46 +0530

    Received: from Inmumailbox10.a4g.port.com ([fe80::32:99fd:c97a:290c]) by

     Inmuhub01.a4g.port.com ([::1]) with mapi id 14.01.0339.001; Fri, 18 Nov

     2011 22:24:43 +0530

    Content-Language: en-US

    Return-Path: <Sss@a4g.port.com>

    X-OriginalArrivalTime: 19 Nov 2011 03:16:45.0664 (UTC) FILETIME=[AAF19E00:01CCA669]

    X-Primary: xyz@xyz.com

    X-Note-Sending-IP: 110.111.161.1

    X-Note: Mail Class: ALLOWEDSENDER

    X-Country-Path: ->->INDIA->UNITED STATES

    X-Note-Reverse-DNS: mx1.port.com

    X-Policy: xyz.com

    X-Virus-Scan: V-X0M0

    x-allow: @port.com ALLOWED

    X-Originating-IP: [10.111.0.90]

    Accept-Language: en-US

    X-Note-AR-ScanTimeLocal: 11/18/2011 9:16:00 PM

    X-Note-AR-Scan: None - PIPE

    X-Note-Return-Path: Sss@a4g.port.com

    Content-Class: urn:content-classes:message

    Subject: RE: Request if possible

    Date: Fri, 18 Nov 2011 10:54:41 -0600

    Message-ID: <BC785792C0FF4948BCF569D684E417420A2C2687@Inmumailbox10.a4g.port.com>

    In-Reply-To: <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    Thread-Topic: Request if possible

    Thread-Index: AcykxkTLFm06Kj7ITcC+nl6kUSYY1ABSZECwAAApvNA=

    References: <295244FC3900FE41A03741AA281C4F7F20883BBE@Bell.aa.cc.com> <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    From: ss <Sss@a4g.port.com>

    To: xy <xyz@xyz.com>

     

     

    Thursday, November 24, 2011 7:43 AM
  • Original Message :

    Received: from [10.241.227.24] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614890367 for xyz@xyz.com; Fri, 18 Nov 2011 21:16:46 -0600

     

    Duplicate email :

    Received: from [10.248.226.35] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614880312  for xyz@xyz.com; Fri, 18 Nov 2011 19:46:30 -0600

    ====

    I hope that 10.241.227.24 and 10.248.226.35 are not Exchange Server, Please could you share more details about box which assisgned with that IP address as message was duplicated from the previous hop which sends that email.

    Please could you verify again and let me know the details.

    -Srini-

    Thursday, November 24, 2011 9:30 AM
  • Hi Srinivasan,

     

    Please ignore the previous message Header.

     

     

     

     

    Original Message Header

     

    X-MimeOLE: Produced By Microsoft Exchange V6.5

    Received: from Bb.aa.cc.com ([53.32.141.131]) by

     bell.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     19:46:39 -0600

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

                boundary="----_=_NextPart_005_01CCA65D.14522980"

    Received: from out.river.com ([53.32.141.133]) by

     Bb.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     19:46:38 -0600

    Received: from [10.248.226.35] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614880312

     for xyz@xyz.com; Fri, 18 Nov 2011 19:46:30 -0600

    Received: by inbo.river.com (CommuniGate Pro PIPE 5.4.1)  with PIPE id

     215710923; Fri, 18 Nov 2011 19:46:38 -0600

    Received: from [110.111.161.1] (HELO Inmuedge01.a4g.port.com)  by

     inbo.river.com (CommuniGate Pro SMTP 5.4.1)  with ESMTPS id 215709154

     for xyz@xyz.com; Fri, 18 Nov 2011 19:24:18 -0600

    Received: from Inmuhub01.a4g.port.com (109.111.0.28) by ongoing.port.com

     (10.111.10.194) with Microsoft SMTP Server (TLS) id 14.1.339.1; Fri, 18 Nov

     2011 22:24:46 +0530

    Received: from Inmumailbox10.a4g.port.com ([fe80::32:99fd:c97a:290c]) by

     Inmuhub01.a4g.port.com ([::1]) with mapi id 14.01.0339.001; Fri, 18 Nov

     2011 22:24:43 +0530

    Content-Language: en-US

    Return-Path: <Sss@a4g.port.com>

    X-OriginalArrivalTime: 19 Nov 2011 01:46:38.0552 (UTC) FILETIME=[140DCD80:01CCA65D]

    X-Primary: xyz@xyz.com

    X-Note-Sending-IP: 110.111.161.1

    X-Note: Mail Class: ALLOWEDSENDER

    X-Country-Path: ->->INDIA->UNITED STATES

    X-Note-Reverse-DNS: mx1.port.com

    X-Policy: xyz.com

    X-Virus-Scan: V-X0M0

    x-allow: @port.com ALLOWED

    X-Originating-IP: [10.111.0.90]

    Accept-Language: en-US

    X-Note-AR-ScanTimeLocal: 11/18/2011 7:46:35 PM

    X-Note-AR-Scan: None - PIPE

    X-Note-Return-Path: Sss@a4g.port.com

    Content-Class: urn:content-classes:message

    Subject: RE: Request if possible

    Date: Fri, 18 Nov 2011 10:54:41 -0600

    Message-ID: <BC785792C0FF4948BCF569D684E417420A2C2687@Inmumailbox10.a4g.port.com>

    In-Reply-To: <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    Thread-Topic: Request if possible

    Thread-Index: AcykxkTLFm06Kj7ITcC+nl6kUSYY1ABSZECwAAApvNA=

    References: <295244FC3900FE41A03741AA281C4F7F20883BBE@Bell.aa.cc.com> <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    From: ss <Sss@a4g.port.com>

    To: xy xyz@xyz.com

     

     

    Duplicate Message Header

    X-MimeOLE: Produced By Microsoft Exchange V6.5

    Received: from bc.aa.cc.com ([53.32.141.139]) by

     bell.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     21:16:46 -0600

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

                boundary="----_=_NextPart_003_01CCA669.AB24E300"

    Received: from out.river.com ([53.32.141.133]) by

     bc.aa.cc.com with Microsoft SMTPSVC(6.0.3790.4675); Fri, 18 Nov 2011

     21:16:45 -0600

    Received: from [10.248.226.29] (HELO inbo.river.com)  by

     out.river.com (CommuniGate Pro SMTP 5.3.2)  with ESMTP id 614890367

     for xyz@xyz.com; Fri, 18 Nov 2011 21:16:46 -0600

    Received: by inbo.river.com (CommuniGate Pro PIPE 5.4.1)  with PIPE id

     214459998; Fri, 18 Nov 2011 21:16:02 -0600

    Received: from [110.111.161.1] (HELO Inmuedge01.a4g.port.com)  by

     inbo.river.com (CommuniGate Pro SMTP 5.4.1)  with ESMTPS id 214458404

     for xyz@xyz.com; Fri, 18 Nov 2011 20:55:26 -0600

    Received: from Inmuhub01.a4g.port.com (109.111.0.28) by ongoing.port.com

     (10.111.10.194) with Microsoft SMTP Server (TLS) id 14.1.339.1; Fri, 18 Nov

     2011 22:24:46 +0530

    Received: from Inmumailbox10.a4g.port.com ([fe80::32:99fd:c97a:290c]) by

     Inmuhub01.a4g.port.com ([::1]) with mapi id 14.01.0339.001; Fri, 18 Nov

     2011 22:24:43 +0530

    Content-Language: en-US

    Return-Path: <Sss@a4g.port.com>

    X-OriginalArrivalTime: 19 Nov 2011 03:16:45.0664 (UTC) FILETIME=[AAF19E00:01CCA669]

    X-Primary: xyz@xyz.com

    X-Note-Sending-IP: 110.111.161.1

    X-Note: Mail Class: ALLOWEDSENDER

    X-Country-Path: ->->INDIA->UNITED STATES

    X-Note-Reverse-DNS: mx1.port.com

    X-Policy: xyz.com

    X-Virus-Scan: V-X0M0

    x-allow: @port.com ALLOWED

    X-Originating-IP: [10.111.0.90]

    Accept-Language: en-US

    X-Note-AR-ScanTimeLocal: 11/18/2011 9:16:00 PM

    X-Note-AR-Scan: None - PIPE

    X-Note-Return-Path: Sss@a4g.port.com

    Content-Class: urn:content-classes:message

    Subject: RE: Request if possible

    Date: Fri, 18 Nov 2011 10:54:41 -0600

    Message-ID: <BC785792C0FF4948BCF569D684E417420A2C2687@Inmumailbox10.a4g.port.com>

    In-Reply-To: <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    Thread-Topic: Request if possible

    Thread-Index: AcykxkTLFm06Kj7ITcC+nl6kUSYY1ABSZECwAAApvNA=

    References: <295244FC3900FE41A03741AA281C4F7F20883BBE@Bell.aa.cc.com> <6DA1334395E2204587DA5F0BD5DF3ECE03B35281@Bell.aa.cc.com>

    From: ss <Sss@a4g.port.com>

    To: xy <xyz@xyz.com>

     

     

     

    Thursday, November 24, 2011 10:18 AM
  • It looks like the issue is happening after the server with IP 10.111.10.194.

    We need to track the email history from that server to see why problem email was delivered multiple times. 

    Please verify message tracking log and protocol logs to verify more, if it reproducable netmon trace will help you.

    -Srini-

     

     

    Thursday, November 24, 2011 12:13 PM