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After update Win10 to 1903 2 external screens are blank on EB 840 G3 RRS feed

  • Question

  • Hello guys,

    after update Win10 to 1903 the 2 external screens are blank on many of our EB 840 G3 laptops.
    They are all inside the docking stations.
    With 1803 both screens work well but after 1903 during and after booting the screens go to sleepmode with "no signal" message.
    We updated BIOS to 1.44 from 20191112, GFX Driver to 26.20.100.6888, Docking Firmware is on 2.33.

    The only way bring them to life is by pressing  Ctrl + Win + shift + B which is only workaround not the solution.


    Any idea what can cause this?

    Thanks

    Ado

    Wednesday, November 20, 2019 8:19 AM

All replies

  • Hi Ado,

    After upgrade to a new Windows version we need to update drivers firstly, please go to device manger and update graphics adapter driver, reconnect your 2 external screens.

    Also consult your manufacturer support to check if this device is compatible with Windows 1903

    Regards


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    Thursday, November 21, 2019 1:45 AM
    Moderator