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Cannot download programs and my photos are gray.

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I have windows 7 and cannot download any programs. Also all my pictures are gray . I have tried many basic attempt to fix this- no luck.Can anyone help.

Saturday, May 28, 2016 12:49 PM

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Hi tim 2,

Would you mind to tell me more detailed information? If you are convenient, please take a screenshot for me. I have a confuse about “all my pictures are gray” and if you have get some error when you download any programs.

Best regards,

Carl Fan
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact tnmff@microsoft.com
- Proposed as answer by Carl FanMicrosoft contingent staff Wednesday, June 1, 2016 1:48 PM
- Marked as answer by Teemo TangMicrosoft contingent staff Friday, June 3, 2016 9:49 AM
Monday, May 30, 2016 12:15 PM