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Windows Media Player Has Stopped Working RRS feed

  • Question

  • Windows Media Player worked for a while on my Vista 2Core then stopped working. I listen to music a lot and like Media Player so this annoyed me a great deal. Finally I bit the bullet and upgraded to Windows 7 (Home Premium) and guess what - "Windows Media Player Has Stopped Working" again, and Windows Media Center cannot play dvd's. I am gobsmacked and $200 worse off. Windows 7 is supposed to be the greatest thing since sliced bread yet there is no fix or patch for the Media Center bug - everyone's complaining about this - just do a google search across the internet.

    After hours searching I managed to find a link to email-assistance from Microsft, with a $100 price tag! This is ridiculous.

    Can someone please tell me what Microsoft are doing to remedy their worthless Windows 7/Vista Media Center? I run editions of Windows XP and the Media Player on XP has not failed me once, not once!

    Please advise, thank you.

    Angry!

    >:-(

    • Changed type o1kric Wednesday, November 10, 2010 12:28 AM repetitive error
    Friday, October 29, 2010 11:45 PM

All replies

  • If WMP has stopped working, then that actually means that it has crashed. Please post the technical details of the crash here. Open the Start menu, type event in the Search box, and click Event Viewer .

    In Event Viewer, go to Windows Logs - Application , and look for Error in that list, there should be two for the latest crash. Double-click both these events and copy/paste their description into your post.

    Also, if you boot Windows into Clean Boot mode, does the same issue occur then?


    Tim De Baets
    http://www.bm-productions.tk
    Saturday, October 30, 2010 12:22 PM
  • Many thanks, here are the last two MC events. Have not clean booted yet.

     

    Log Name:      Application

    Source:        Application Error

    Date:          30/10/2010 16:23:27

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bccb3

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x000fe88c

    Faulting process id: 0x17a0

    Faulting application start time: 0x01cb7846649037c0

    Faulting application path: C:\Program Files\Windows Media Player\wmpnetwk.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-20\Indiv01.key

    Report Id: a406bcd0-e439-11df-819f-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-30T15:23:27.000000000Z" />

        <EventRecordID>57446</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmpnetwk.exe</Data>

        <Data>12.0.7600.16385</Data>

        <Data>4a5bccb3</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>000fe88c</Data>

        <Data>17a0</Data>

        <Data>01cb7846649037c0</Data>

        <Data>C:\Program Files\Windows Media Player\wmpnetwk.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-20\Indiv01.key</Data>

        <Data>a406bcd0-e439-11df-819f-00038a000015</Data>

      </EventData>

    </Event>

    ..................................................................................................

     

    Log Name:      Application

    Source:        Application Error

    Date:          30/10/2010 16:17:41

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bccb3

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x000fc519

    Faulting process id: 0x11dc

    Faulting application start time: 0x01cb7845986fe690

    Faulting application path: C:\Program Files\Windows Media Player\wmpnetwk.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-20\Indiv01.key

    Report Id: d650cfb0-e438-11df-819f-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-30T15:17:41.000000000Z" />

        <EventRecordID>57443</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmpnetwk.exe</Data>

        <Data>12.0.7600.16385</Data>

        <Data>4a5bccb3</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>000fc519</Data>

        <Data>11dc</Data>

        <Data>01cb7845986fe690</Data>

        <Data>C:\Program Files\Windows Media Player\wmpnetwk.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-20\Indiv01.key</Data>

        <Data>d650cfb0-e438-11df-819f-00038a000015</Data>

      </EventData>

    </Event>

     

    update: after attempting to default to Real Player, which failed, WMP has started playing files, but showing a dark blue screen with a crotchet symbol, without any visualisations, data, or fine control over the audio.

    update2: WMP then crashed again several hours later, and repeatedly after that.


    Ric
    • Edited by o1kric Sunday, October 31, 2010 3:08 AM update2
    Saturday, October 30, 2010 6:50 PM
  • Crashes in Indiv01.key can usually be fixed by resetting the DRM system, as explained at http://support.microsoft.com/kb/929642 (the article applies to Zune but should fix your problem as well).

    Tim De Baets
    http://www.bm-productions.tk
    Sunday, October 31, 2010 7:10 PM
  • Crashes in Indiv01.key can usually be fixed by resetting the DRM system, as explained at http://support.microsoft.com/kb/929642 (the article applies to Zune but should fix your problem as well).

    Tim De Baets
    http://www.bm-productions.tk


    followed your link. it led me to about 5 pages of instructions. managed to whittle this down to 3 and printed them out. got as far as 'userinit.exe' and "Click Advance Settings" but there was no such listing on my system: am Win7 upgrade, 32 bit, Home Premium. so stuck. soldiered on to 'regedit.exe' at which point all my internet connectivity failed. Began looking for DRM folder, this may have taken a very long time indeed since there was no direction to it, only 'look for it'. Then i noticed the symbol meaning 'no internet connection available' so spent 45 minutes on restarts and switching my router on and off to try and resolve this new problem. Nothing resolved it. Eventually i followed the 3 page print out back to userinit.exe and found - thank goodness - a 'restore defaults' button which i gratefully clicked on. Another restart and i had my internet connection repaired.

    it will probably be simpler in the long run for me to uninstall Microsft Media Player if that is possible, because it is quite useless, and set Real Player as my default media system. Either that or get rid of all my pc equipment and go over to AppleMac.

     


    Ric
    Monday, November 1, 2010 1:01 AM
  • Those instructions aren't 100% accurate - there's no need to *click*  Advanced Settings , it's just a list that contains the settings that need to be changed.

    Nothing in that article has any effect on internet settings, so I'm pretty sure that your internet connectivity problem was unrelated.


    Tim De Baets
    http://www.bm-productions.tk
    Monday, November 1, 2010 1:25 PM
  • Once you follow step 1 in the article that Tim pointed you to, your system will work.  Step #1b shows you how to find that folder, which would typically be at c:\programdata\microsoft\windows\drm .  Step 1c will stop your computer from crashing any more.

    "Click Advanced Settings" should be "look in the Advanced Settings box for the next mentioned setting".  Thanks for pointing out that error - I'll pass it along to a chap who should be able to correct that.

    • Marked as answer by Cloud_TS Friday, November 5, 2010 9:54 AM
    Monday, November 1, 2010 5:11 PM
  • thanks Tim and Zachd,

    will try again.

    very odd though the internet loss - as soon as i reset defaults i was back online again? never mind.

    will update


    Ric

    • Edited by o1kric Monday, November 1, 2010 6:39 PM name
    Monday, November 1, 2010 6:38 PM
  • sorry, i will let you know whether the advice has answered my question or not.

    thanks again,

     


    R
    • Edited by o1kric Friday, November 5, 2010 2:46 PM name
    Friday, November 5, 2010 2:45 PM
  • update:

    have completed this stage down to 'e':

    a.             Windows 7 or Windows Vista

    a.             Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER.

    b.             Click Organize, and then click Folder and Search Options.

    c.             Click the View tab.

    d.             Click Advanced Settings.

    e.             Under Hidden files and folders, click Show hidden files and folders, click to clear the Hide Protected Operating System files (recommended) check box, and then click OK.

    but there is nothing which says Advanced Settings.


    Ric
    Saturday, November 6, 2010 1:57 AM
  • continues ...

     

    i then restarted. Windows started then the screen went black, and stayed black. After about 5 minutes i forced shut down, left the system off for several minutes, then booted up again. I got the black & white screen asking if i wanted to start in DOS or normal mode, i chose start up in normal ... Windows started normally (relief).

    Windows Media Player is now playing without crashing, with thanks; those hidden files now appear on my desktop.

    is there anything else i should be doing please?

    thanks again,


    Ric
    • Edited by o1kric Saturday, November 6, 2010 2:30 AM update
    Saturday, November 6, 2010 2:28 AM
  • bump ...

    update: Windows Media Player started to work but only ever gave me a minimal window with boring crotchet symbol and nothing else - i used to get the full visual 'skin' plus controls for equalizer, all this has vanished

    today i tried to re-set audio defaults to Media Player - i did - and nothing happened; i restarted and everything still defaults to another media player :-|

    then i tried to open a single music file in Media Player - crotchet mini window appears with play arrow greyed out. Media Player won't even play at all :( followed by mini error message - red cross on white ground

    still think this is a rubbish deal, have now spent days trying to sort this player out, and it hadn't worked properly for months before this time; if it was something on its own i'd bought online or in a shop i would have returned it by now.

    please advise!

    thank you,

     


    Ric
    • Edited by o1kric Saturday, November 6, 2010 1:38 PM emphasis
    Saturday, November 6, 2010 1:37 PM
  • It sounds to me like there's more going on on your PC than just WMP problems. Do you have up-to-date antivirus software installed? Let it perform a full system scan.

    Then, open the Start Menu, go to All Programs - Accessories , right-click Command Prompt , and select Run as administrator . In Command Prompt, type the following:

    sfc /scannow

    and press Enter. Let it run until it completes. Does it find any problems, and if so, is it able to fix them?

    Also, please edit your last post in this forum instead of posting countless replies (and even new topics). The latter is quite annoying.


    Tim De Baets
    http://www.bm-productions.tk
    Saturday, November 6, 2010 1:58 PM
  •  please edit your last post in this forum instead of posting countless replies (and even new topics). The latter is quite annoying.
    Tim De Baets
    http://www.bm-productions.tk

    Tim,

    I don't know what you mean - edit exactly what? I have only re-posted (out of desperation) because

    a) someone marked this thread "answered" and it isn't

    b) I continued to experience problems with Media Player.

    Yes i have antivirus + anti-malware which, as it happened, did a full scan yesterday, and there were no issues.

    Will update. Please forum, do NOT mark this thread 'answered' until this issue has been satisfactorily resolved, unless you want it to be re-posted as an unresolved issue?

    Thanks,

     


    Ric
    Saturday, November 6, 2010 2:39 PM
  • ok there are no issues arising from either the antivirus or anti-malware scans.

    after a further restart - it has taken at least 3 starts / restarts - i can now use Windows Media Player for CD's, and can enable the equalizer, but now have Real Player to contend with. Is there any way I can 'universally' elect WMP to be the default player please? It plays from CD's when they are placed in the disc tray but if i click on the CD drive to open it that way, it tries to default to Real Player.

    may i just add that i have been using WMP on XP for many, many years without one single problem; it is my preferred media player.

    thank you.


    Ric
    Saturday, November 6, 2010 11:54 PM
  • UPDATE: AM IN TROUBLE AGAIN: PLEASE ADVISE - 2 ERROR LOGS BELOW:-

     

    Log Name:      Application

    Source:        Application Error

    Date:          09/11/2010 23:50:38

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmplayer.exe, version: 12.0.7600.16667, time stamp: 0x4c7dc5a1

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x00104b10

    Faulting process id: 0xc2c

    Faulting application start time: 0x01cb8068e4353f00

    Faulting application path: C:\Program Files\Windows Media Player\wmplayer.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key

    Report Id: 2698aad0-ec5c-11df-adfb-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-11-09T23:50:38.000000000Z" />

        <EventRecordID>59184</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmplayer.exe</Data>

        <Data>12.0.7600.16667</Data>

        <Data>4c7dc5a1</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>00104b10</Data>

        <Data>c2c</Data>

        <Data>01cb8068e4353f00</Data>

        <Data>C:\Program Files\Windows Media Player\wmplayer.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key</Data>

        <Data>2698aad0-ec5c-11df-adfb-00038a000015</Data>

      </EventData>

    </Event>

    ..................................

     

    Log Name:      Application

    Source:        Application Error

    Date:          09/11/2010 23:53:23

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmplayer.exe, version: 12.0.7600.16667, time stamp: 0x4c7dc5a1

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x000f4837

    Faulting process id: 0x15e4

    Faulting application start time: 0x01cb8069471f34e0

    Faulting application path: C:\Program Files\Windows Media Player\wmplayer.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key

    Report Id: 895af470-ec5c-11df-adfb-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-11-09T23:53:23.000000000Z" />

        <EventRecordID>59186</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmplayer.exe</Data>

        <Data>12.0.7600.16667</Data>

        <Data>4c7dc5a1</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>000f4837</Data>

        <Data>15e4</Data>

        <Data>01cb8069471f34e0</Data>

        <Data>C:\Program Files\Windows Media Player\wmplayer.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key</Data>

        <Data>895af470-ec5c-11df-adfb-00038a000015</Data>

      </EventData>

    </Event>

     


    Ric
    Wednesday, November 10, 2010 12:24 AM

  • bump?
    Ric
    Friday, November 12, 2010 2:39 AM
  • That crash is from two months ago: are you hitting some other current crash after you've done the suggested reset?
    Friday, November 12, 2010 5:43 AM
  • That crash is from two months ago: are you hitting some other current crash after you've done the suggested reset?


    Are you sure?

    09/11/2010 in UK speak is 9th November 2010

    09/11/2010 in US speak is September 11th 2010

    ?

    whatever.

    Windows Media Player stopped working. Shortly afterwards my pc froze. The only thing suspicious I could see was the McAfee 'M' on the bottom taskbar. McAfee doesn't work on this pc, so I have to use Avast instead. After I forced the reboot, I removed what was left of McAfee from the Control Panel page.

    I just put a CD in the player and it opened with WMP, and I opened a saved WAVE file with WMP and it also works. I am totally confused at the moment, but WMP appears to be working again.

    Please advise.

    Thank you.


    Ric
    Saturday, November 13, 2010 12:04 AM
  •  

    Dear Tim,

    Two more crashes for evaluation please:-

    Log Name:      Application

    Source:        Application Error

    Date:          16/11/2010 01:31:05

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmplayer.exe, version: 12.0.7600.16667, time stamp: 0x4c7dc5a1

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x000f9da1

    Faulting process id: 0x87c

    Faulting application start time: 0x01cb852decebb178

    Faulting application path: C:\Program Files\Windows Media Player\wmplayer.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key

    Report Id: 2d949438-f121-11df-9a87-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-11-16T01:31:05.000000000Z" />

        <EventRecordID>59931</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmplayer.exe</Data>

        <Data>12.0.7600.16667</Data>

        <Data>4c7dc5a1</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>000f9da1</Data>

        <Data>87c</Data>

        <Data>01cb852decebb178</Data>

        <Data>C:\Program Files\Windows Media Player\wmplayer.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key</Data>

        <Data>2d949438-f121-11df-9a87-00038a000015</Data>

      </EventData>

    </Event>

    ...............................................................

    Log Name:      Application

    Source:        Application Error

    Date:          16/11/2010 01:31:28

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      home

    Description:

    Faulting application name: wmplayer.exe, version: 12.0.7600.16667, time stamp: 0x4c7dc5a1

    Faulting module name: Indiv01.key, version: 11.0.6000.6324, time stamp: 0x47e41ea5

    Exception code: 0xc0000005

    Fault offset: 0x0010613f

    Faulting process id: 0xd40

    Faulting application start time: 0x01cb852dfb5ee978

    Faulting application path: C:\Program Files\Windows Media Player\wmplayer.exe

    Faulting module path: \\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key

    Report Id: 3b2d9108-f121-11df-9a87-00038a000015

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-11-16T01:31:28.000000000Z" />

        <EventRecordID>59933</EventRecordID>

        <Channel>Application</Channel>

        <Computer>home</Computer>

        <Security />

      </System>

      <EventData>

        <Data>wmplayer.exe</Data>

        <Data>12.0.7600.16667</Data>

        <Data>4c7dc5a1</Data>

        <Data>Indiv01.key</Data>

        <Data>11.0.6000.6324</Data>

        <Data>47e41ea5</Data>

        <Data>c0000005</Data>

        <Data>0010613f</Data>

        <Data>d40</Data>

        <Data>01cb852dfb5ee978</Data>

        <Data>C:\Program Files\Windows Media Player\wmplayer.exe</Data>

        <Data>\\?\C:\ProgramData\Microsoft\Windows\DRM\Cache\Indiv_SID_S-1-5-21-1368063137-2293308684-2260137409-1000\Indiv01.key</Data>

        <Data>3b2d9108-f121-11df-9a87-00038a000015</Data>

      </EventData>

    </Event>

    There is no 16th month as far as I am aware so we do appear to be looking at a double incidence of WMP crashing for Tuesday 16th November 2010, which is today's date.

    Hope this helps. Please advise. I am also suspicious that RealPlayer, Itunes or both may be clashing with WMP and causing the crashes?

    Is there anyway to lock WMP into being the default player please?

    Many thanks,


    Ric
    • Edited by o1kric Tuesday, November 16, 2010 1:57 AM name
    Tuesday, November 16, 2010 1:55 AM
  • I already pointed you to the (likely) fix for these crashes in my second post in this thread.
    Tim De Baets
    http://www.bm-productions.tk
    • Edited by Tim De Baets Wednesday, February 14, 2018 8:24 PM
    Tuesday, November 16, 2010 6:37 PM
  • Thanks, I followed your advice as you can see from this thread, and now WMP has stopped working again.

    Thus my question and the problem I am experiencing remain unresloved.

    Please advise further.


    Ric
    Wednesday, November 17, 2010 4:44 AM
  • Open "Turn Windows features on or off" by typing in "Start Menu"
    Under "Media Features", UNCHECK "Windows Media Player", Click "OK"
    Let it uninstall Windows Media Player

    Open "Turn Windows features on or off" by typing in "Start Menu"
    Under "Media Features", CHECK "Windows Media Player", Click "OK"
    Let it install Windows Media Player

    After that, I have not encountered "Windows Media Player has stopped working"
    Monday, January 22, 2018 3:49 AM