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blue screen RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.2
      Locale ID: 16393

    Additional information about the problem:
      BCCode: fe
      BCP1: 0000000000000008
      BCP2: 0000000000000006
      BCP3: 0000000000000005
      BCP4: FFFFFA80063DFB20
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\012013-20248-01.dmp
      C:\Users\GOPESH\AppData\Local\Temp\WER-59826-0.sysdata.xml

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    what should i do?

    Monday, January 21, 2013 3:30 AM

Answers

  • Hi,

     

    According to BSOD error code FE, you can refer to Bug Check 0xFE: BUGCODE_USB_DRIVER (Windows Debuggers).

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Tuesday, January 22, 2013 7:30 AM