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sound RRS feed

  • Question

  • no sound after 5 minuets have checked everything and updated what I can problem not yet solved
    Friday, September 22, 2017 9:22 AM

All replies

  • Hi eric,

    could you explain a little bit more of your problem.

    Call between two client, pstn call from gateway, sbc to client?


    regards Holger Technical Specialist UC

    Friday, September 22, 2017 10:35 PM
  • Hi Eric ,

     

    Could you give me more information about the no sound?

    1. Do other users in your organization have the same problem?
    2. If you set your account in another computer, does the issue persist?
    3. If the skype for business client no sound, could other applications have a sound in this computer?

     

    Please update the audio driver to the latest version and make a test.

     

    There is a document about Troubleshooting audio and video in Skype for Business, you could have a reference.

    https://support.office.com/en-us/article/Troubleshoot-audio-and-video-in-Skype-for-Business-62777bc6-c52b-47ae-84ba-a8905c3b71dc


    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, September 25, 2017 6:55 AM
  • This problems is not in Skype. It's in Windows. Every since I updated to Windows 1703 the Audio drivers are messed up. I've updated everything. The audio with SFB is messed up. The audio with the web browsers is messed up. How do I fix this. I visited USATODAY.COM and they site has like a 2 channel audio system. So the main audio comes through the headset but the adverts video come through my laptop audio.
    Monday, September 25, 2017 6:58 AM
  • Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.

    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, September 27, 2017 8:56 AM