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Windows 7 explorer continually crashing RRS feed

  • Question

  • Problem signature:

    Problem Event Name: InPageCoFire

      Error Status Code: c000009c

      Faulting Media Type: 00000003

      Damaged file name: wscui.cpl

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I ran a scan for viruses and it found none.  Can anyone assist with how to remedy this?

    • Edited by medic79 Thursday, November 1, 2012 8:14 PM
    Thursday, November 1, 2012 8:12 PM

Answers

  • That error code is a device error.  I would run CHKDSK /f, and SFC /scannow

    A- CHKDSK /R /F:

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  when chkdsk tries to repair that sector  any data available on that sector might be lost.


    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


     See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:

    Go to Start and type in "cmd.exe" (without the quotes)

    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.

    I would also run a system file check to verify and repair the OS files


    Run a system file check to verify and repair your system files.

    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before successful
    Let us know the results from the report at the end

     Read here for more information
    http://support.microsoft.com/kb/929833

    Text courtesy of USAMSA www.carrona.org


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag


    • Edited by ZigZag3143x Friday, November 2, 2012 2:52 AM
    • Marked as answer by Jeremy_Wu Friday, November 9, 2012 5:16 AM
    Friday, November 2, 2012 2:51 AM
  • Hi,


    Add to the above suggestions, please also try the following and see how it works.


    1. Please check if the issue also occurs in Safe Mode.


    2. If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode:

    1) Please download ShellExView.


    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.


    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.


    3. If the issue still occurs in Safe Mode and if the issue did not occur previous, please try to perform a
    system restore and see how it works.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Jeremy_Wu Friday, November 9, 2012 5:16 AM
    Tuesday, November 6, 2012 3:28 AM

All replies

  • That error code is a device error.  I would run CHKDSK /f, and SFC /scannow

    A- CHKDSK /R /F:

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  when chkdsk tries to repair that sector  any data available on that sector might be lost.


    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


     See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:

    Go to Start and type in "cmd.exe" (without the quotes)

    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.

    I would also run a system file check to verify and repair the OS files


    Run a system file check to verify and repair your system files.

    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before successful
    Let us know the results from the report at the end

     Read here for more information
    http://support.microsoft.com/kb/929833

    Text courtesy of USAMSA www.carrona.org


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag


    • Edited by ZigZag3143x Friday, November 2, 2012 2:52 AM
    • Marked as answer by Jeremy_Wu Friday, November 9, 2012 5:16 AM
    Friday, November 2, 2012 2:51 AM
  • Hi,


    Add to the above suggestions, please also try the following and see how it works.


    1. Please check if the issue also occurs in Safe Mode.


    2. If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode:

    1) Please download ShellExView.


    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.


    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.


    3. If the issue still occurs in Safe Mode and if the issue did not occur previous, please try to perform a
    system restore and see how it works.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Jeremy_Wu Friday, November 9, 2012 5:16 AM
    Tuesday, November 6, 2012 3:28 AM
  • I had same problem on my pc i have cleaned thumbnail cache of c drive and problem solved. I did it by using task manager. cache cleaned by using cleanup option in c drive properties.

    Saturday, April 15, 2017 5:06 PM