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Unable to download 2012 Calendar Templates in Word 2010 RRS feed

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    Non-admin users seem to be able to download all templates in Word 2010 EXCEPT any under 2012 Calendars.  Admin users can download those templates fine.  I have found that this was a known issue in Word 2007, but supposedly did not affect 2010....

    http://support.microsoft.com/kb/2665200

    The article has a screenshot of the exact error message my users see when trying to access a 2012 Calendar template. I realize that the templates can be manually downloaded from the website and stored somewhere, but why doesn't the built-in function work?

    Environment is XenApp 6.5 running on Server 2008 R2.  Published Word 2010 app.


    Am I the only one?


    Thanks,
    Stones
    Tuesday, August 27, 2013 1:47 PM

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    I've tested the behavior in my Virtual Machie with Win7 + Office 2010 upon Windows 2008 R2 Hyper-V and the result is fine. We can download the template under 2012 Calendars folder without problem.

    As the Template Download Error said in kb2665200, please make sure your computer is connected to the Ineternet and your IE is not working offline (File > Work Offline)

    Thanks.

    Tony Chen
    TechNet Community Support

    • Marked as answer by Tony Chen CHN Monday, September 2, 2013 9:00 AM
    Wednesday, August 28, 2013 8:40 AM