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ActiveSync and Password Prompt RRS feed

  • Question

  • I am palnning to reboot CAS server and there are more than 500 users who uses ActiveSync. What would be the impact on the end-users?

    will they get password prompt, if so then what should they do, do they wait for the server to come up online in next 5-10 minutes or they will need to type their password after the server is online. There must be so many of them who don't remember their password and Help Desk will become the call center for such issue which I strongly don't wanna do it.


    Where Technology Meets Talent
    Thursday, November 3, 2011 5:53 PM

Answers

  • They will get disconnected if that is your only CAS.  If you don't want these kind of disruptions, then you should consider deploying a second CAS and some kind of load balancing.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    • Proposed as answer by Terence Yu Monday, November 14, 2011 5:17 AM
    • Marked as answer by Terence Yu Friday, December 9, 2011 9:06 AM
    Thursday, November 3, 2011 6:12 PM
  • Only if they're on a domain-joined workstation and logged in with their domain account, and you allow Windows Authentication on the virtual directories, which is usually conferred by default.

    A password prompt is to be expected in the scenario described.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    • Proposed as answer by Terence Yu Monday, November 14, 2011 5:17 AM
    • Marked as answer by Terence Yu Friday, December 9, 2011 9:06 AM
    Friday, November 4, 2011 4:49 AM

All replies

  • They will get disconnected if that is your only CAS.  If you don't want these kind of disruptions, then you should consider deploying a second CAS and some kind of load balancing.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    • Proposed as answer by Terence Yu Monday, November 14, 2011 5:17 AM
    • Marked as answer by Terence Yu Friday, December 9, 2011 9:06 AM
    Thursday, November 3, 2011 6:12 PM
  • Disconnection is not an issue, issue is the password prompt. Will this prompt disappear and re-sync to the server once the server is online?

    The outage is already planned, issue is to avoid the user-end complains. They will start calling the help desk for the password so we want to communicate the email that if it happens then leave the password prompt as it and and it will resume itself. is that possible?

     

    --- Is it also possible that the default sync can be forced from the default sync time to any other time applying the ActiveSync policy?


    Where Technology Meets Talent
    Thursday, November 3, 2011 6:47 PM
  • Hi
       It is by design. It is impossible to save password and connect to CAS automatically.
       Setting up NLB or CAS array is the best solution.

    Friday, November 4, 2011 1:59 AM
  • Hello

     

    As ED saied, Active Sync users will prompt for pasword if you dont have CAS array.  But all the Domain users will connected without asking password.

     

    Regards


    Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/
    Friday, November 4, 2011 3:33 AM
  • Only if they're on a domain-joined workstation and logged in with their domain account, and you allow Windows Authentication on the virtual directories, which is usually conferred by default.

    A password prompt is to be expected in the scenario described.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    • Proposed as answer by Terence Yu Monday, November 14, 2011 5:17 AM
    • Marked as answer by Terence Yu Friday, December 9, 2011 9:06 AM
    Friday, November 4, 2011 4:49 AM
  • Hi
      Do you have anything to update your issue?
    Monday, November 14, 2011 5:17 AM
  • I have tested in the lab and deployed it on the Production Server this weekend. We didn't see any password prompt and users even didn't notice it.

    Well is there a way I can publish a KB on that so others can benefit from it?


    Where Technology Meets Talent
    Monday, November 14, 2011 3:33 PM
  • Just posting here will make the topic searchable in Bing and Google.  Microsoft will sometimes publish public content as a KB article.  Or you can create a Blog post or Wiki entry in TechNet.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Thursday, November 17, 2011 4:19 PM