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    Hi, I have a couple devices a CX700 and a CX3000. For our DID numbers we are having a problem with how they are formatted on the phone. For some reason they keep switching how they are displayed.

    In AD user config the number is +(111)-222-3333 which is how we like it to be displayed on the phone.

    However for some strange reason, the phone is alternating between that number and +1112223333 which is not good.

    What would be the cause of this swapping?

    Thursday, November 29, 2012 7:53 PM

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    The number + (111)-222-3333 is not a phone number of E.164 format, it will not be appear in Lync. I think it is the same with Lync phone.

    Please check the following blog to normalize your AD numbers.

    http://blog.schertz.name/2010/09/lync-2010-address-book-normalization/

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, November 30, 2012 12:17 PM
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    Lync is pulling in the number just fine. I am not seeing any normalization rule errors. I am having identical problems to this person:

    http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/eec1eb47-cb9a-432a-ac46-cb5067ddbf00

    Further investigating it seems when the phone does a "Web Search" the number will change back to the unformatted variant. Is there a way to fix this component so it send the phone the correctly formatted number?

    Monday, December 3, 2012 7:39 AM