Powerpoint 2013 fails to play MP4 Video RRS feed

  • Question

  • We are unable to play a MP4 video in a presentation that I am creating in PPT 2013, it just says "unable to play video".

    The video itself plays fine using Windows media player and I have managed to get Powerpoint to play the MP4 video when we changed the Media player with in PPT to use Windows media player.

    The presentation does play WMV videos fine also.

    Has anyone had this issue or can advise please.

    Thursday, January 29, 2015 11:10 AM


  • Hi,

    Is MP4 the only format of video that cannot be played in PowerPoint 2013?

    In PowerPoint 2013, .mp4 videos encoded with H.264 video (a.k.a. MPEG-4 AVC) is recommended. However, even though the video file has the .mp4 extension, it may not play correctly if you don't have the correct version of the codec installed, or if the file is not programmed in a format that is recognized by your Windows system.

    You might want to convert your MP4 video to a more compatible video format supported by PowerPoint, for example AVI, WMV, ASF, MPG, then try again.

    More reference on Video and audio file formats supported in PowerPoint.


    Ethan Hua
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Friday, January 30, 2015 7:20 AM