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Windows recoverd from a unexpected shutdown..bluescreen 6.0.6001.2.1.0.768.3 RRS feed

  • Question

  • My computer keeps shutting down and i get this when it restarts

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 3081

    Additional information about the problem:

    BCCode: d1

    BCP1: CFF30023

    BCP2: 000000FF

    BCP3: 00000008

    BCP4: CFF30023

    OS Version: 6_0_6001

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\Mini101010-01.dmp

    C:\Users\Emma\AppData\Local\Temp\WER-109968-0.sysdata.xml

    C:\Users\Emma\AppData\Local\Temp\WERACD1.tmp.version.txt

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    some help would be great

    Sunday, October 10, 2010 12:48 PM

Answers

  • Hi,

    Thank you for your post!

    Before going further, I would appreciate if you can clarify the following question:

    1. When did this issue begin to occur? If recently, system restore can be under consideration.

    2. Can you associate with any software\hardware change?

    At this point, certain things you can try are to find out the root cause of the problem are given below.

    1.  Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, October 12, 2010 9:53 AM
    Moderator