Software Installation Failed RRS feed

  • Question


    I have a few computers that failed to install software that I pushed thry SCE; is there any way to reinitiate an installation or will the client do it itself?
    Friday, July 25, 2008 6:49 PM


  • Hi,

    The client will try to install the software every time when it synchronize with the SCE server until the software has been successfully installed.

    1. Stop the Automatic Updates service and BITS service.

    net stop wuauserv

    net stop bits

    2. Delete “%windir%\softwaredistribution” directory.

    3. Start the Automatic Updates service and BITS service. When these two services
    have been started, they will auto-create “softwaredistribution” and its subfolder
    at system directory.

    net start wuauserv

    net start bits

    4. After the “%windir%\softwaredistribution” directory has been generated, please
    let the client contact the WSUS server immediately.

    wuauclt.exe /resetauthorization /detectnow

    5. After 15 minutes, please check the client to confirm whether it detects needed software

    If the problem still exists, please send %windir%\windowsupdate.log to SCEDATA@microsoft.com <mailto:  SCEDATA@microsoft.com>.


    Please include the following three lines in the email body:

    Software Installation Failed
    Eric Zhang - MSFT

    Regarding more information about how to send email to SCEDATA@microsoft.com, please refer to:

    How to send files to the Microsoft SCE team for review

    Also, please post a quick note in the current thread to inform me after sending the email.


    and post the error message in this thread

    Best regards,
    Eric Zhang
    Monday, July 28, 2008 6:22 AM