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Computer crashed randomly while gaming-- Bluescreen error? RRS feed

  • Question

  • Hi! So I've done some research and have not yet been able to find the source of this problem...

    I was playing the game "Magicka" with a friend online. The game was laggy at times and had some screen flickering issues, I assumed it was connection-- until the computer just straight-up froze and refused to boot when I turned it off and back on. Eventually it did after me trying to turn it off and on a few times. When Windows 7 (64 bit) booted, it said Windows had recovered from a crash.

     

    Here are the "more information" details Windows gave me (and at the end, a second window that had slightly different information when I was prompted to "report the problem".

    ______

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    a0000001
      BCP1:    0000000000000005
      BCP2:    0000000000000000
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\102111-38421-01.dmp
      C:\Users\victoria\AppData\Local\Temp\WER-108437-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    (Additional info?)

    Files that help describe the problem:
      C:\Users\victoria\AppData\Local\Temp\WER2A0A.tmp.WERInternalMetadata.xml
      C:\Windows\MEMORY.DMP

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    _______

    For reference, here are my computer's specs as given by the program "Speccy".

    _______

    Operating System
        MS Windows 7 Ultimate 64-bit SP1
    CPU
        AMD Athlon 64 3500+    51 °C
        Venice 90nm Technology
    RAM
        2.00 GB Dual-Channel DDR @ 200MHz (3-3-3-8)
    Motherboard
        ASUSTeK Computer INC. A8N32-SLI-Deluxe (SOCKET 939)    49 °C
    Graphics
        SME1920 (1366x768@60Hz)
        ATI Radeon HD 2600 XT (ATI)    77 °C
        ATI Radeon HD 2600 XT (VISIONTEK)    62 °C
        CrossFire Disabled
    Hard Drives
        117GB Western Digital WDC WD1200JD-00HBB0 ATA Device (SATA)    34 °C
    Optical Drives
        SONY BD-ROM BDU-X10S ATA Device
    Audio
        Creative Audigy Audio Processor (WDM)

    ______

    I am planning to upgrade my old graphics card for gaming, but is there any more serious, immediate problem I have that I should try to take care of? Thanks for looking.

    Friday, October 21, 2011 8:32 PM

All replies

  • Hello,

    Please use Microsoft Skydrive to upload  C:\Windows\MEMORY.DMP dump file after zipping it. Once done, post the link here.

    You can also contact Microsoft CSS.

     


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    Saturday, October 22, 2011 1:55 PM
  • Just a thought, does the crash only occurs during gaming? What about normal usage like surfing the net & opening apps? I notice you are having 2 graphic card though crossfire is disable.

    If the crash happen again, i suggest you to run your rig with only one graphic card and if still crash, swap to the other card and see how it goes.

     

    Saturday, October 22, 2011 5:20 PM
    Answerer
  • Hi,

    For further research this issue, please follow Mr X’s advice to upload the dump file.

    On the other hand,  some BSOD issues could be caused by high temperature. You ATI Radeon HD 2600 XT (ATI) was 77 Degrees Celsius at that time. I suggest that you should try to reduce the temperature of your graphic. Also check the fans on your machine.

     

    Also I want to know whether BOSD only occurs when playing this game?


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    Tuesday, October 25, 2011 10:03 AM