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Sharepoint 2013 - March Update : The installation of this package failed RRS feed

  • Question

  • OS:  Server 2012

    Product:  SharePoint Server 2013 RTM

    I'm trying to install Enterprise Portal for AX 2012.  It's telling me I need to get SharePoint 2013 up to the March baseline which is fine.  I've downloaded KB2767999 probably 10 times now in hopes the file isn't corrupt but every time I download it, it seems to be a corrupt download.

    When I try to run the file I get the message:  The installation of this package failed.

    I downloaded the June and April updates too but they need the March baseline to be applied first.  I noticed with June and April I get a .cab file along with them but for March (the one that's failing) I don't get a .cab file.

    Here is the link I've previously used to get the March update:  http://www.microsoft.com/en-us/download/details.aspx?id=36989 .  It seems to download fine "with a warning message telling you the file is corrupt" but when you try to extract the package it gives me the error from above.

    Can someone see if they can get the package to extract?  Or does anyone have an idea what I can try?

    I tried to use the cmd prompt to extract the file and I got a similar error, something like:  The package failed to extract.


    Tom Branca - AX Support

    Wednesday, August 21, 2013 12:47 PM

Answers

  • And allo Check the number of processors ! See : http://www.bluedoglimited.com/SharePointThoughts/Lists/Posts/Post.aspx?ID=346
    Friday, August 23, 2013 5:49 AM

All replies

  • Do you have IE security enabled?  Turn that off and rerun or add *.microsoft.com to your trusted sites.

    MCITP-EA | "Never test how deep the water is with both feet"

    Wednesday, August 21, 2013 1:40 PM
  • I added *.Microsoft.com to my trusted sites and I still get the warning message below:

    I've tried to download this package from 3 different machines.  All 3 machines, same download warning and same results.

    I gave the download a try just to humor myself again and got the same error.  Any other ideas?  Did you try to download the file?


    Tom Branca - AX Support

    Wednesday, August 21, 2013 2:36 PM
  • Hi Tom,

    Try download this update using another browser (not IE).


    Best regards, Andrii

    Wednesday, August 21, 2013 2:42 PM
  • Tried downloading with Google Chrome.  No warning like with IE but I get the same error when I try to execute the package.

    Any other ideas??


    Tom Branca - AX Support

    Wednesday, August 21, 2013 3:03 PM
  •  Hi Tom,

    You can look at this thread, which will give you some interesting things to look at.

    For example, the free space on your disk !

    Regards,

    Benoît

     

    Thursday, August 22, 2013 7:26 AM
  • I appreciate the reply Benoit - I read that article yesterday.  I have over 90 GB of free space so I don't think that's the problem.

    I also looked at the logs multiple times and I'm not sure where to go.  I see this:

    OPatchInstall: Property 'SYS.ARGS.LOGPATH' value 'C:\Users\ADMINI~1\AppData\Local\Temp\2\opatchinstall(1).log'
    OPatchInstall: Property 'SYS.ARGS.LOGPATHREADONLY' value '1'
    OPatchInstall: Property 'SYS.ARGS.LOGREADONLY' value '1'
    OPatchInstall: Property 'SYS.ARGS.NORESTART' value '0'
    OPatchInstall: Property 'SYS.ARGS.NORESTARTREADONLY' value '0'
    OPatchInstall: Property 'SYS.ARGS.PASSIVE' value '0'
    OPatchInstall: Property 'SYS.ARGS.PASSIVEREADONLY' value '0'
    OPatchInstall: Property 'SYS.ARGS.QUIET' value '0'
    OPatchInstall: Property 'SYS.ARGS.QUIETREADONLY' value '0'
    OPatchInstall: Property 'SYS.ERROR.ARG1' value 'NONE'
    OPatchInstall: Property 'SYS.ERROR.ARG2' value 'NONE'
    OPatchInstall: Property 'SYS.ERROR.ARG3' value 'NONE'
    OPatchInstall: Property 'SYS.ERROR.ARG4' value 'NONE'
    OPatchInstall: Property 'SYS.ERROR.ARG5' value 'NONE'
    OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
    OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
    OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'
    OPatchInstall: Property 'SYS.LANG.LCID' value '1033'
    OPatchInstall: Property 'SYS.LANG.NAME' value 'en-us'
    OPatchInstall: Property 'SYS.LANG.RTL' value '0'
    OPatchInstall: Property 'SYS.MSI.VER' value '5.0.9200.16384'
    OPatchInstall: Property 'SYS.PATCH.NEEDREBOOT' value '0'
    OPatchInstall: Property 'SYS.PATCH.SUGGESTREBOOT' value '0'
    OPatchInstall: Property 'SYS.PROC.RESULT' value '17303'
    OPatchInstall: Property 'SYS.WIN.ARCHITECTURE' value 'X64'
    OPatchInstall: Property 'SYS.WIN.PACKAGEPATH' value 'C:\Users\Administrator\Desktop\ubersrvsp2013-kb2767999-fullfile-x64-glb.exe'
    OPatchInstall: Property 'SYS.WIN.PLATFORM' value 'WINNT'
    OPatchInstall: Property 'SYS.WIN.SHELLVER' value '6.2.9200.16550'
    OPatchInstall: Property 'SYS.WIN.SPLEVEL' value '0'
    OPatchInstall: Property 'SYS.WIN.SYSTEMLCID' value '1033'
    OPatchInstall: Property 'SYS.WIN.USERADMIN' value '1'
    OPatchInstall: Property 'SYS.WIN.USERLCID' value '1033'
    OPatchInstall: Property 'SYS.WIN.VER' value '601'
    OPatchInstall: Property 'VSRVWFE-X-NONE' value 'NotInstalled'
    OPatchInstall: Property 'WASRVWFE-X-NONE' value 'NotInstalled'
    OPatchInstall: Property 'WDSRV-X-NONE' value 'NotInstalled'
    OPatchInstall: Property 'WSS-X-NONE' value 'NoShow'
    OPatchInstall: Property 'XLSRVWFE-X-NONE' value 'NotInstalled'

    I'm going to start researching Proc.Result 17303 to see what the heck that means but if you have any thoughts that would help please share!

    Thursday, August 22, 2013 4:47 PM
  • The program is "run as administrator" ?

    Did you try with antivirus deactivated ?

    Thursday, August 22, 2013 7:34 PM
  • And allo Check the number of processors ! See : http://www.bluedoglimited.com/SharePointThoughts/Lists/Posts/Post.aspx?ID=346
    Friday, August 23, 2013 5:49 AM