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Call delay in Lync 2013 while receiving call from mobile/landline RRS feed

  • Question

  • Hi,

    I have been receiving some delay/interval in calls which I receive from landline or Mobile phone whereas while I call them back doesn't cause any delay.

    kindly help to resolve this issue.

    Regards,

    Vineet Saini


    • Edited by Vineet6183 Friday, January 19, 2018 2:24 AM
    Friday, January 19, 2018 2:23 AM

All replies

  • Hi Vineet6183,

    Could you tell a little bit more about your infrastructure please?


    best regards Holger Bunkradt

    Friday, January 19, 2018 8:01 PM
  • Hi Vineet6183,

    Please help us confirm the following questions:

    1.Is that all users had the issue or specific user had the issue?
    2.What’s your Lync server edition, Lync server 2013 or skype for business server 2015?

    For your situation, please try to install the latest update for your Lync server then test again.

    Moreover, I will share a document about “Troubleshooting Lync Call Quality Locally with Snooper”, please refer to
    https://blogs.technet.microsoft.com/nexthop/2012/12/07/troubleshooting-lync-call-quality-locally-with-snooper/

    Hope the information is helpful to you.


    Regards,

    Alice Wang


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    Monday, January 22, 2018 2:04 AM
    Moderator