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Windows Explorer has encountered a problem and needs to close RRS feed

  • Question

  • This looks like a pretty common error message to get but I have not found any solutions that match my problem. I appreciate any help. Thanks.

    Details:

    Today I installed a windows update, Update for Internet Explorer 8 for Windows XP (KB976749). during the system re-boot, I encountered an error, "Windows Explorer has encountered a problem and needs to close." This is followed by "Dr. Watson Postmortem has encountered a problem and needs to close."

    Upon closing these error windows, I found my system unresponsive to mouse. I was able to get to Task Manager by Ctrl+Alt+Del and found two instances of drwtsn32.exe running. I closed those processes and was able to proceed normally as far as I could tell.

    I tried re-booting a couple more times with similar results. I uninstalled the newly installed windows update and restarted the computer. The problem persisted.

    My computer:

    Dell Optiplex 745
    2.13GHz Core 2 Duo
    4Gb RAM installed
    Windows XP Home Edition Service Pack 3 (build 2600)
    I do not have Microsoft Office installed.
    IE8 installed, version 8.0.6001.18702
    I have all windows updates installed except for the above mentioned that I installed/uninstalled today.

    Here is the error data from the Event Viewer:

    Event Type:    Error
    Event Source:    Application Error
    Event Category:    (100)
    Event ID:    1000
    Date:        11/9/2009
    Time:        1:04:42 PM
    User:        N/A
    Computer:    OPTIPLEX
    Description:
    Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 64 72 77   ure  drw
    0018: 74 73 6e 33 32 2e 65 78   tsn32.ex
    0020: 65 20 35 2e 31 2e 32 36   e 5.1.26
    0028: 30 30 2e 30 20 69 6e 20   00.0 in
    0030: 64 62 67 68 65 6c 70 2e   dbghelp.
    0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
    0040: 32 36 30 30 2e 35 35 31   2600.551
    0048: 32 20 61 74 20 6f 66 66   2 at off
    0050: 73 65 74 20 30 30 30 31   set 0001
    0058: 32 39 35 64               295d   

    Event Type:    Error
    Event Source:    Application Error
    Event Category:    None
    Event ID:    1000
    Date:        11/9/2009
    Time:        1:03:05 PM
    User:        N/A
    Computer:    OPTIPLEX
    Description:
    Faulting application explorer.exe, version 6.0.2900.5512, faulting module shdocvw.dll, version 6.0.2900.5803, fault address 0x00017d54.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 65 78 70   ure  exp
    0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
    0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
    0028: 30 30 2e 35 35 31 32 20   00.5512
    0030: 69 6e 20 73 68 64 6f 63   in shdoc
    0038: 76 77 2e 64 6c 6c 20 36   vw.dll 6
    0040: 2e 30 2e 32 39 30 30 2e   .0.2900.
    0048: 35 38 30 33 20 61 74 20   5803 at
    0050: 6f 66 66 73 65 74 20 30   offset 0
    0058: 30 30 31 37 64 35 34 0d   0017d54.
    0060: 0a                        .      

    Monday, November 9, 2009 7:50 PM

All replies

  • There is some indication that shdocvw.dll can be used by a virus even though it is a known windows file - do you have an up to date Virus scanner installed?

    Another thing you could do if you wanted would be to turn off DrWatson:

    To disable Dr. Watson

    1. Click Start, click Run, type regedit.exe in the Open box, and then click OK.
    2. Locate and click the following registry key:
      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug
      NOTE: Steps three and four are optional, but they necessary if you want to restore the default use of Dr. Watson.
    3. Click the AeDebug key, and then click Export Registry File on the Registry menu.
    4. Enter a name and location for the saved registry file, and then click Save.
    5. Delete the AeDebug key.
    Registry entries for debugger programs are located in the AeDebug key in Windows. The Dr. Watson program is installed by default in Windows, and is configured to run when an application error occurs (with a data value of 1 for the Auto value). The default values are:
    Value Name = Auto
    Type = String (REG_SZ)
    Data Value = 1 or 0. (Default is 1)

    Value Name = Debugger
    Type = String (REG_SZ)
    Data Value = drwtsn32 -p %ld -e %ld -g

    NOTE: This data value (drwtsn32 -p %ld -e %ld -g) is specific to Dr. Watson. Alternative debuggers will have their own values and parameters.

    To enable Dr. Watson

    1. At a command prompt, type the following line, and then press ENTER:

      drwtsn32 -i
    • Proposed as answer by Imagoodtech Tuesday, December 22, 2009 1:34 AM
    Tuesday, November 10, 2009 2:40 PM