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Cannot Upgrade IE 8 to IE 11 on older laptop RRS feed

  • Question

  • I have quite a few older laptops most are Dell Inspiron D600's which has worked fine with Windows 7 and upgrading to IE 11.  I have an older Dell Inspiron 9100 that is working with Windows 7 just fine, but won't update to IE 11.  It gets so far in the update and dies saying that it is trying to get an update from Microsoft at this URL:  http://go.microsoft.com/fwlink?LinkId=299206.  I cannot find an update with that number.  I need help updating this system so that my daughter can get her homework done.

    Thank You,

    Larry

    Monday, September 15, 2014 9:54 AM

Answers

  • Hi Larry,

    see http://support.microsoft.com/kb/2847882

    Prerequisite updates for Internet Explorer 11



    The following table lists the prerequisite updates for Internet Explorer 11 in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1). You must have the following updates installed before you can install Internet Explorer 11 in Windows 7 SP1 and Windows Server 2008 R2 SP1.

    To download the updates, click the link for the appropriate file, depending on whether you are running a 32-bit or 64-bit edition of the operating system.

    ..........

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com


    Rob^_^

    Tuesday, September 16, 2014 5:27 AM

All replies

  • Hi Larry,

    see http://support.microsoft.com/kb/2847882

    Prerequisite updates for Internet Explorer 11



    The following table lists the prerequisite updates for Internet Explorer 11 in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1). You must have the following updates installed before you can install Internet Explorer 11 in Windows 7 SP1 and Windows Server 2008 R2 SP1.

    To download the updates, click the link for the appropriate file, depending on whether you are running a 32-bit or 64-bit edition of the operating system.

    ..........

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com


    Rob^_^

    Tuesday, September 16, 2014 5:27 AM
  • Hello,

    I work here with Windows 7 and IE9 which needs to be updated to IE11. I've downloaded the install file.

    I run however into the same problem as descript above.

    The Link to the needed files is broken or not existing anymore.

    Can you provide acces to these files again?

    Thank you.

    Marcel

    Tuesday, June 16, 2015 9:52 AM
  • Hi,

    re: https://support.microsoft.com/en-au/kb/2847882 , appears to be in the middle of conversion to Single sign-on updates.

    first go to https://login.live.com and login using your MS credentials before navigating to the above TechNet KB link.

    Regards.


    Rob^_^

    Wednesday, June 17, 2015 12:33 AM
  • The Link to the needed files is broken or not existing anymore.

    Which link?  FWIW the Go.microsoft one the OP gave leads to the one that Rob gave

    However, someone is giving you anonymous clues from the sidelines which seem to be censored by this editor when I try to include them

    https://social.technet.microsoft.com/Forums/ie/en-US/202f6f17-22dc-4d9b-bd07-573d619f7f4e/cannot-upgrade-ie-8-to-ie-11-on-older-laptop?forum=ieitprocurrentver&outputAs=XML

    Hint: do a Find for pe>ab  in there. 

    This editor is censoring!  I had included the link implied by the above hint and everything I wrote after that was deleted including this tip.

    Tip.  Use the Developer Tools, Network capture to find out what is going on.  I have noticed that some older KB articles inexplicably get into a 302 redirect loop to themselves.  Then a workaround I have discovered is to insert the term kbview into the path of the problem reference.  For example, if the above link is a problem try this instead:

    https://support.microsoft.com/en-us/kb/kbview/2847882  

    I have seen this working mostly with old articles that perhaps they don't want us finding accidentally and getting confused by.  Then it would be more helpful not to put us into a redirect loop when we try using the old URL format!

    HTH



    Robert Aldwinckle
    ---




    Thursday, June 18, 2015 12:44 PM
    Answerer