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Blue Screen RRS feed

  • Question

  • hello i just installed windows 7 ultimate and it worked fine and then randomly at random times i would get a blue screen. This is the info it gave me

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.1

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               a

      BCP1:                                                    C07795A8

      BCP2:                                                    00000000

      BCP3:                                                    00000000

      BCP4:                                                    828BC5A1

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\062711-29094-01.dmp

      C:\Users\Shibu\AppData\Local\Temp\WER-44070-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    • Changed type Niki Han Wednesday, June 29, 2011 9:27 AM
    Monday, June 27, 2011 6:52 AM

Answers

  • Hi,

     

    Regarding the Blue Screen issue, we need dump file to analyze the root cause. Please upload the C:\Windows\Minidump to SkyDrive.

     

    Or you can contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time.

     

    Note: Microsoft Customer Service mainly handles issues regarding replacement manuals, disks, drivers and service packs, product IDs, or lost CD-keys, product orders, policies related to copying software on additional computers, licensing, and product registration.

     

    In addition, you can refer to the following article to do the general troubleshoots.

    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

     

    Best Regards,

    Niki

     


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, July 8, 2011 9:58 AM
    Wednesday, June 29, 2011 9:26 AM