Blue Screen RRS feed

  • Question

  • hello i just installed windows 7 ultimate and it worked fine and then randomly at random times i would get a blue screen. This is the info it gave me


    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.

      Locale ID:                                             1033


    Additional information about the problem:

      BCCode:                                               a

      BCP1:                                                    C07795A8

      BCP2:                                                    00000000

      BCP3:                                                    00000000

      BCP4:                                                    828BC5A1

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1


    Files that help describe the problem:




    Read our privacy statement online:



    If the online privacy statement is not available, please read our privacy statement offline:


    • Changed type Niki Han Wednesday, June 29, 2011 9:27 AM
    Monday, June 27, 2011 6:52 AM


  • Hi,


    Regarding the Blue Screen issue, we need dump file to analyze the root cause. Please upload the C:\Windows\Minidump to SkyDrive.


    Or you can contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.


    To obtain the phone numbers for specific technology request please take a look at the web site listed below:




    Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time.


    Note: Microsoft Customer Service mainly handles issues regarding replacement manuals, disks, drivers and service packs, product IDs, or lost CD-keys, product orders, policies related to copying software on additional computers, licensing, and product registration.


    In addition, you can refer to the following article to do the general troubleshoots.



    Best Regards,



    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, July 8, 2011 9:58 AM
    Wednesday, June 29, 2011 9:26 AM