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Blue Windows Shutdown Screen RRS feed

  • Question

  • I'm working on a Dell computer running XP.  After fighting to remove "System Check" I've ended up with a "Windows shutdown screen"

    Tech Info:    Stop: 0x00000024 (0x00190203, 0x833940F8, 0xC0000102, 0x00000000)

    I was able to save all my files before this screen.  I now would simply like to reformat my hard drive.........

    But how do I bypass this screen and get to a dos prompt to restore?

    Sunday, March 25, 2012 8:46 PM

All replies

  • See info in Microsoft KB @ http://support.microsoft.com/?kbid=228888&sd=RMVP

    Also search the internet for Stop: 0x00000024 and you will find more recommended solutions.

    One solution posted is: If you have your original from this.  When you get to the install options, choose Repair using Recovery Console.  From here you can run chkdsk.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, March 25, 2012 10:08 PM
  • The Stop 0x00000024 (NTFS_FILE_SYSTEM) indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.
    If you want to reformat your hard drive you have to boot your system from a Windows XP disk, start the Windows installation process, erase the partition, create a new one and format it.
    If you need to get a command prompt to perform any other operation (like a disk check using the chkdsk command), try using the Windows Recovery Console: read the Microsoft Knowledge Base article that you find at the following address

    http://support.microsoft.com/kb/314058/en-us

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Sunday, March 25, 2012 10:09 PM
  • Tks for the resopnse,

    I've tried the XP disk, but after Windows setup loads files, I get another blue windows shutdown screen as follows:

    Stop: 0x0000007E (0xC0000005, 0xF853E0BF, 0xF898A208, 0xF8989F08)

    pci.sys - address F853E0BF base at F8537000, Datestamp 3b7d855c

    I can't get to ... erase the partition, create a new one, etc

    Stuck on the above blue screen until I repower up, then it repeats!

    Any other suggestions?

    Sunday, March 25, 2012 10:37 PM
  • What Service Pack level does your Windows XP CD have? None, 1, 2, or 3?

    Carey Frisch

    Monday, March 26, 2012 7:11 AM
    Moderator
  • I suggest we change the BIOs setting to boot up from the CD-ROM (Windows XP set-up CD) and try performing a clean install.

    If the computer still hangs with error during the set up, the problem can be related to hardware. If it is possible, please replace the hard drive and give it a try again.

    Monday, March 26, 2012 9:09 AM
  • Tks for your help.

    I have tried booting from an XP setup disc and got error messages and was unable to complete a clean install.

    I have since talked to Dell support, who walked me through a Hard Drive test, which showed it to be OK.

    Dell are sending me a new XP setup disk and feel that this will solve my problem. I'll know in a few days.

    Tuesday, March 27, 2012 8:48 PM