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DPM 2012 service crashes when creating a protection group RRS feed

  • Question

  • DPM Server Setup:

    Windows Server 2012 Datacenter
    DPM 2012 SP1 RU3 (Version 4.1.3417.0)

    SQL Server Setup:

    Windows Server 2012 Datacenter
    SQL Server 2012 Standard (11.0.3128.0)
    DPM database is on a named instance on a custom port
    Windows firewall is completely open between DPM and SQL servers

    Whenever I create a protection group, when it gets to the stage of actually creating the group the DPM service crashes and the group isn't created. This happens whether creating from the console or the shell. The error is:

    ----------

    Connection to the DPM service has been lost.

    Review the application event log for information about a possible service shutdown. Verify that the following services are not disabled:
                DPM
                DPM Replication Agent
                SQLAgent$SCDPM
                MSSQL$SCDPM
                Virtual Disk Service
                Volume Shadow Copy

    ID: 917

    ----------------

    The Windows error log has the following:

    ----------------

    Log Name:      Application
    Source:        MSDPM
    Date:          17/10/2013 18:37:46
    Event ID:      945
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      backup.domain.local
    Description:
    The description for Event ID 945 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Unable to connect to the DPM database because of a general database failure.  Make sure that SQL Server is running and that it is configured correctly.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>68</Seq><TimeCreated>17/10/2013 17:37:46</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>SqlException</ExceptionType><ExceptionMessage>The specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).</ExceptionMessage><ExceptionDetails>System.Data.SqlClient.SqlException: The specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
       at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.AddJob(String jobName, String jobOwner, String CategoryName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.RegisterSchedule(Schedule schedule)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.PerformDBOperation()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.Execute(SqlContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SchedulerImpl.Register(SqlContext sqlContext, String scheduleXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.CreateScheduleDefinition(String jobDefinitionId, RecurrenceType[] scheduleRecurrances)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleJobDefinition(JobTranslator jobTranslator)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleReplicationJob(JobTranslator jobTranslator, BackupTypeType backupType, Boolean scheduleOnlyForApplications)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleDeltaReplicationJob()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.UpdateJobDefinitions()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.TranslateGroup(IMCatalogType IMCatalogXmlPassed, String intentCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CIntentServices.ConfigureProtectedGroup(UInt16* bstrIMCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.ConfigureProtectedGroup(CCoreServices* , UInt16* bstrIMCatalogXml, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>


    the message resource is present but the message is not found in the string/message table

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">945</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-17T17:37:46.000000000Z" />
        <EventRecordID>10250</EventRecordID>
        <Channel>Application</Channel>
        <Computer>backup.domain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Unable to connect to the DPM database because of a general database failure.  Make sure that SQL Server is running and that it is configured correctly.

    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;68&lt;/Seq&gt;&lt;TimeCreated&gt;17/10/2013 17:37:46&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;SqlException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;The specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.Data.SqlClient.SqlException: The specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
       at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.AddJob(String jobName, String jobOwner, String CategoryName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.RegisterSchedule(Schedule schedule)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.PerformDBOperation()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.Execute(SqlContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SchedulerImpl.Register(SqlContext sqlContext, String scheduleXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.CreateScheduleDefinition(String jobDefinitionId, RecurrenceType[] scheduleRecurrances)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleJobDefinition(JobTranslator jobTranslator)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleReplicationJob(JobTranslator jobTranslator, BackupTypeType backupType, Boolean scheduleOnlyForApplications)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleDeltaReplicationJob()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.UpdateJobDefinitions()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.TranslateGroup(IMCatalogType IMCatalogXmlPassed, String intentCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CIntentServices.ConfigureProtectedGroup(UInt16* bstrIMCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.ConfigureProtectedGroup(CCoreServices* , UInt16* bstrIMCatalogXml, tagSAFEARRAY** exceptionResult)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        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      </EventData>
    </Event>

    ---------------

    Things I have tried:

    Changing username format as detailed here:
    http://blogs.technet.com/b/dpm/archive/2012/01/30/fix-the-dpm-console-crashes-and-logs-event-id-945-when-making-any-changes.aspx

    Reinstalling DPM 2012 SP1


    • Edited by apsinfra Thursday, October 17, 2013 5:46 PM
    Thursday, October 17, 2013 5:45 PM

Answers

  • We eventually got this resolved through Microsoft support.

    The issue for us was entering the AD domain as the FQDN on install. Apparently DPM doesn't work if it is authenticating with FQDN\username.

    The fix is to change the following registry setting:

    HKLM\Software\Microsoft\Microsoft Data Protection Manager\Setup\SchedulerJobOwnerName

    To domain\username rather than domain.local\user (or username@domain.local, which also doesn't work). Alternatively, when you install DPM just put the netbios AD domain name rather than the FQDN.

    • Marked as answer by apsinfra Monday, February 3, 2014 12:08 PM
    Monday, February 3, 2014 12:07 PM

All replies

  • Did you find a solution for this?  I'm having the exact same issue.  
    Friday, January 17, 2014 1:39 PM
  • I had something similar happen, my existing Protection Groups worked just fine as long as I didn't make any changes. I found that my AV settings on the DPM server were to blame! The AV process would take too long to scan the "new files" and DPM couldn't create or change the recovery points.

    Check out this Tech Net article to make sure your AV systems isn't tripping you up.

    http://technet.microsoft.com/en-us/library/ff399439.aspx


    Randall

    Friday, January 17, 2014 4:19 PM
  • We eventually got this resolved through Microsoft support.

    The issue for us was entering the AD domain as the FQDN on install. Apparently DPM doesn't work if it is authenticating with FQDN\username.

    The fix is to change the following registry setting:

    HKLM\Software\Microsoft\Microsoft Data Protection Manager\Setup\SchedulerJobOwnerName

    To domain\username rather than domain.local\user (or username@domain.local, which also doesn't work). Alternatively, when you install DPM just put the netbios AD domain name rather than the FQDN.

    • Marked as answer by apsinfra Monday, February 3, 2014 12:08 PM
    Monday, February 3, 2014 12:07 PM
  • Had the same problem, this solution works. Thanks!

    PS: MS please spend some more time on bug testing your software...

    Thursday, February 13, 2014 4:07 PM
  • I had the exact same issue and this led me down the proper path.  However, when installing DPM 2012 R2, it doesn't have just one field for the user name, it asks for both domain and username.  Therefore, I realized it was getting this value directly from SQL.  I had my SQL instance set to run the accounts using the user@domain.com format.  When I changed my SQL server to use the DOMAIN/User format -AND- changed this registry entry on the DPM server (I had to change both the SqlAgentAccountName and the SchedulerJobOwnerName keys), it started working and no more 917 errors.
    Saturday, January 3, 2015 7:52 PM
  • Another vote for this being a working solution.

    This has plagued me for over a year.

    Tuesday, November 1, 2016 3:44 PM