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Problem with incoming caller ID RRS feed

  • Question

  • Hi, I've setup RCC (Remote Call Control) with Lync, and it works fine, but it doesn't properly show the caller's name. When some internal user calls, it only shows their extension, which doesn't translate to their name. We have an IP Phone field in AD which is the same as their extension. Can we somehow get the incoming calls to look up that field and match the name?
    • Moved by Sharon.Shen Tuesday, August 23, 2011 1:15 AM more related to EV (From:Address Book and User Replicator)
    Monday, August 22, 2011 8:18 PM

Answers

  • Hi, jumper,

    Please refer to this article. Hope it helps.

    • Marked as answer by Noya Lau Monday, August 29, 2011 9:49 AM
    Wednesday, August 24, 2011 6:19 AM
  • Hi,

    You'll need to make sure your phone numbers in AD are in E.164 format, or utilise the Company_Phone_Number_Normalization_Rules.txt file to do this if they aren't in E.164 format.
    This is so the numbers in AD are picked up by the Lync Address Book Service and they appear in the contact cards in the Lync clients. If they are not in E.164 format, they will not appear in Lync and won't be matched to incoming calling numbers properly.

    You'll also need to ensure calling numbers from your PBX are presented in E.164 format to match up to the above.


    Justin Morris | Consultant | Modality Systems
    Blog - www.justin-morris.net
    Twitter: @jm_deluxe
    If this post has been useful please click the green arrow to the left or click "Propose as answer"

    • Marked as answer by Noya Lau Monday, August 29, 2011 9:49 AM
    Wednesday, August 24, 2011 10:01 PM

All replies

  • Hi, jumper,

    Please refer to this article. Hope it helps.

    • Marked as answer by Noya Lau Monday, August 29, 2011 9:49 AM
    Wednesday, August 24, 2011 6:19 AM
  • Hi,

    You'll need to make sure your phone numbers in AD are in E.164 format, or utilise the Company_Phone_Number_Normalization_Rules.txt file to do this if they aren't in E.164 format.
    This is so the numbers in AD are picked up by the Lync Address Book Service and they appear in the contact cards in the Lync clients. If they are not in E.164 format, they will not appear in Lync and won't be matched to incoming calling numbers properly.

    You'll also need to ensure calling numbers from your PBX are presented in E.164 format to match up to the above.


    Justin Morris | Consultant | Modality Systems
    Blog - www.justin-morris.net
    Twitter: @jm_deluxe
    If this post has been useful please click the green arrow to the left or click "Propose as answer"

    • Marked as answer by Noya Lau Monday, August 29, 2011 9:49 AM
    Wednesday, August 24, 2011 10:01 PM