Hello,
Do you get any error message when you click the hyperlink in Word?
Have you tried opening other hyperlinks in Word? What's the result?
Please right-click on the link in Word document and select "Edit Hyperlink", then check if the link address is correct. Also try to copy the link to the Internet Explorer and check if it will open.
Please let me know the result.
Thanks,
Steve Fan
TechNet Community Support
