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Error: "Cannot connect to the Service Manager portal WCF service on SSP" SCSM 2012 RRS feed

  • Question

  • I have the SSP installed on a Sharepoint 2010 server.  The web portal is installed on the SCSM 2012 management server.  When opening the SMPortal I get an error message at the bottom

    "Cannot connect to the Service Manager portal WCF service.  Please contact your helpdesk or UT administrator for further help."

    I have manually modified the web.config on the portal for SSL and the Application Settings in Sharepoint IIS per the guidance of others.  I'm able to open the service in a browser.  Assistance is greatly appreciated.

    Thursday, December 15, 2011 9:56 AM

All replies

  • Can you check the event log for additional messages?

     

    Rekha

    Friday, December 16, 2011 6:28 AM
  • There are no errors in the event logs of either the Sharepoint or the SCSM Management server.
    Tuesday, December 20, 2011 5:39 PM
  • I got a same error and it finally turns out that somebody update the server without the portal. Please make sure that the portal version is consistent with the server version.
    Wednesday, December 21, 2011 3:27 PM
  • ZyEngineer,

    Can you make sure that SCSM 12 Web content server and portal in Sharepoint was installed with the bindings (e.g both should be installed either with  http/https protocol)?

     


    Paresh
    Thursday, January 5, 2012 5:00 AM
    Answerer
  • It was not. Only the https binding existed.  I've added a port 80 binding with a host header. Testing now...
    Tuesday, January 10, 2012 9:00 PM
  • Http and https is bound on both the content server and the portal. That didn't work. Same error message:

    Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or IT administrator for further help.

     

    Here's the IIS log for the content server

    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 2078
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Instrumentation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BaseSilverlightModule.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/AdvancedResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/DataAccess.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Core.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BasicResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BuildConstants.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/CustomControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/WizardResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.DataAnnotations.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ToolkitResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Navigation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.Composition.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 62
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 15
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Toolkit.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Serialization.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Linq.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 250
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/SilverlightModule_StringResources.resx.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
    2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 203
    2012-01-10 21:10:20 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 17598
    2012-01-10 21:10:28 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 8580
    2012-01-10 21:11:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
    2012-01-10 21:11:01 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
    2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/RequestOfferingSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 171
    2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/FormControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 125
    2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
    2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.ServiceLocation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
    2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.Unity.Silverlight.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
    2012-01-10 21:11:08 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
    2012-01-10 21:12:36 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
    2012-01-10 21:12:37 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203

    Tuesday, January 10, 2012 9:19 PM
  • try to connect to the WCF service directly with a browser (http(s)://[servername]:[port]/ServiceHost/Services/DataAccessService.svc.). If there is something wrong you should get an asp.net error message at least.

    see this link for more details: http://technet.microsoft.com/en-us/library/hh667347.aspx

    also have a look at the web.config file of the WCF service "C:\inetpub\wwwroot\System Center Service Manager Portal\ServiceHost\Web.config".

    search for <!--Data Access service--> and configure your service and endpoint both with either http or https.

    Thursday, January 12, 2012 9:51 PM
  • Great advice from above.  Was able to successfully change the portal and web content service to SSL using the following procedure:

    1.  Import certificate to server

    2.  Add SSL bindings to "Service Manager Portal" and "SCSMWebContentServer"

    3.  Change SMPortal_WebContentServer_URL value of "Service Manager Portal"\ASP.NET\Application settings to reflect new SSL URL/port of "SCSMWebContentServer"

    4.  Opened web.config from "C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost".  Changed ContentHostAbsoluteURI value to reflect new SSL URL/port of "SCSMWebContentServer"

    5. Opened web.config from "C:\inetpub\wwwroot\System Center Service Manager Portal\ServiceHost".  Changed "DefaultHttpServiceBehavior" to "DefaultHttpsServiceBehavior".  Changed "DefaultHttpBinding" to "DefaultHttpsBinding".

    6.  Recycled ContentHost_appPool in IIS\Application Pools

    Hope this helps!


    MCITP Windows 7 MCTS Windows Server 2008

    Wednesday, July 3, 2013 2:33 AM
  • Thank you so much! I was going crazy over this. Your instructions helped a lot. 

    Cheers

    Wednesday, October 9, 2013 1:39 AM
  • Thanks Silvan Maedar for this post.


    It was really helpful for me to find out the issue and solve it in the less time.

    In my case, I installed Service Manager Self-Service Portal with the "HTTP" binding and behavior with the custom ports like 446 and 447. The portal was installed successfully but the Data Access Service was not able to run due to default configuration of "HTTPS binding and behavior" configured in the web.config file under the path "C:\inetpub\wwwroot\System Center Service Manager Portal\ServiceHost".

    Error while opening the URL "http://scsmportal:446/ServiceHost/Services/DataAccessService.svc"-->

    Server Error in '/ServiceHost' Application.
    Could not find a base address that matches scheme https for the endpoint with binding CustomBinding.

    Registered base address schemes are [http].

    -------------------------------------------------------------------------------

    Solution-->

    Default Configuration of Web.config file in my case-->

    <services>
          <!--Data Access service-->
          <service behaviorConfiguration="DefaultHttpsServiceBehavior" name="Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.DataAccessService">

            <!--Note:Recommended bindingConfiguration is DefaultHttpsBinding for production environment.
            If bindingConfiguration=DefaultHttpsBinding then behaviorConfiguration should be DefaultHttpsServiceBehavior-->
            <endpoint address="" binding="customBinding" bindingConfiguration="DefaultHttpsBinding"
                      contract="Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.IDataAccessService">
            </endpoint>
          </service>
        </services>

    Corrected Configuration of Web.config file in my case-->

    <services>
          <!--Data Access service-->
          <service behaviorConfiguration="DefaultHttpServiceBehavior" name="Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.DataAccessService">

            <!--Note:Recommended bindingConfiguration is DefaultHttpsBinding for production environment.
            If bindingConfiguration=DefaultHttpsBinding then behaviorConfiguration should be DefaultHttpsServiceBehavior.
    If bindingConfiguration=DefaultHttpBinding then behaviorConfiguration should be DefaultHttpServiceBehavior-->
            <endpoint address="" binding="customBinding" bindingConfiguration="DefaultHttpBinding"
                      contract="Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.IDataAccessService">
            </endpoint>
          </service>
        </services>



    Regards,

    Abhinav | MCTS-Server Virtualization



    • Edited by abhiagg Thursday, September 11, 2014 5:27 AM
    Thursday, September 11, 2014 5:22 AM